Ask Ben Character
ask
ben
All brandsHow it works
Homepage
Brands
americanfireproducts-com

Explore

  • Brands A-Z

Company

  • How it works
  • About Yotpo
Ben
By
    Ben
    By

    Explore

    • Brands A-Z

    Company

    • How it works
    • About Yotpo

      Site reviews

      How we present the reviews
      Anonymous user
      Catherine🇺🇸
      5 out of 5 stars

      Very helpful Customer Service

      The Customer Service team was knowledgeable, flexible, and very helpful! They answered my questions and were willing to work with me to solve a problem (that was largely my fault!).

      FEB 13, 2026
      Anonymous user
      Bill C.🇺🇸
      Verified Buyer
      5 out of 5 stars

      good looking glass

      End result I don't see customer wanted something different than what was offered for their fireplace. I thought the color they chose along the line of root beer is a nice choose will look good with the logs set.

      JAN 28, 2026
      Anonymous user
      Cindie F.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Would be better if burner

      Would be better if burner was mounted to pan

      JAN 1, 2026
      Anonymous user
      Everardo G.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Awesome

      Awesome

      DEC 17, 2025
      Anonymous user
      Kirk F.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Great service and products!

      Great service and products!

      DEC 16, 2025
      Anonymous user
      Franklin🇺🇸
      Verified Buyer
      5 out of 5 stars

      Awesome customer e

      Everyone was so helpful with selecting the products I needed. The tech guy answered all my questions. I definitely will share my great experience with my friends

      DEC 12, 2025
      Anonymous user
      Bill K.🇺🇸
      Verified Buyer
      3 out of 5 stars

      excellent product. . . BUT

      I have a fire glass ring which works perfectly . The product gets 5 stars . . . . . BUT . . . . I lost one of the rubber feet. I ordered a replacement . . . it arrived within a reasonable timeframe and fits great . . . replacement gets 5 stars . . . . . BUT . . . the single rubber piece was close to $6 and the shipping etc was around $19 . . . . so $25 for 1 tiny rubber foot. That pricing get 0 stars. I live in Michigan

      AUG 15, 2025
      Anonymous user
      Miguel🇺🇸
      Verified Buyer
      5 out of 5 stars

      Amazing customer service!!

      Great pricing and great service!

      JUL 22, 2025
      Anonymous user
      Donna W.🇺🇸
      Verified Buyer
      3 out of 5 stars

      Just okay

      We had to replace some broken parts on the unit prior to it being installed. First it was the copper line, which was broken off, second there was a defective gas line which had a leak. We are suppose to be able to electronically start the unit, but even with a brand new battery we have to manually light the unit. Not sure what the problem is with the starter. It takes a while for the flame to become fully visible. All in all its just okay.

      JUL 20, 2025
      Anonymous user
      Sandra D.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Quality and appearance of product

      Quality and appearance of product couldn’t have been better

      JUN 22, 2025
      Anonymous user
      Jim K.🇺🇸
      Verified Buyer
      5 out of 5 stars

      I’m impressed!

      Really impressive product, great service, and outstanding customer support. Well done!

      APR 12, 2025
      Anonymous user
      Neil🇺🇸
      5 out of 5 stars

      Buyer

      Great products and great service!

      APR 3, 2025
      Anonymous user
      James O.🇺🇸
      5 out of 5 stars

      Think it is great quality

      Think it is great quality products great service

      APR 1, 2025
      Anonymous user
      Dawn M.🇺🇸
      Verified Buyer
      5 out of 5 stars

      pretty & shiny!

      pretty & shiny!

      MAR 26, 2025
      Anonymous user
      Greg H.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Not installed yet

      Received, but awaiting install by our vendor.

      FEB 25, 2025
      Anonymous user
      Suzanne L.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Excellent customer service, beautiful product,

      Excellent customer service, beautiful product, fast delivery.

      JAN 13, 2025
      Anonymous user
      migjen m.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Great quality, service and shipping.

      Great quality, service and shipping. Best product

      JAN 7, 2025
      Anonymous user
      Jonny E.🇵🇰
      5 out of 5 stars

      NICE AND GOOD

      This is very good

      JAN 6, 2025
      Anonymous user
      J. K.🇺🇸
      5 out of 5 stars

      Great experience

      All was great: product, service, & cost.

      DEC 31, 2024
      Anonymous user
      Derrill K.🇺🇸
      Verified Buyer
      5 out of 5 stars

      I like doing things myself.

      I like doing things myself. And when I discovered your products. And then saw how easy it was to install. I knew they were the perfect pieces to customize my fireplace.

      NOV 15, 2024
      12345

      More brands you might like

      https://www.mpix.com brand image
      home,garden & furniture

      https://www.mpix.com

      View brand|Shop brand
      Rating
      4.9
      Total Reviews
      533.1K
      AFW.com brand image
      home,garden & furniture

      AFW.com

      View brand|Shop brand
      Rating
      4.9
      Total Reviews
      405.4K
      https://www.fatquartershop.com/ brand image
      home,garden & furniture

      https://www.fatquartershop.com/

      View brand|Shop brand
      Rating
      4.9
      Total Reviews
      251.1K
      American Fire Products logo

      American Fire Products

      home,garden & furniture
      4.9
      |
      1,486
      Visit online store
      American Fire Products logo

      American Fire Products

      home,garden & furniture
      4.9
      |
      1,486
      Visit online store
      4.9
      4.9 out of 5 stars
      Based on 1486 reviews
      5
      1359
      4
      77
      3
      26
      2
      9
      1
      15
      Ratings distribution data table
      StarsCount
      51359
      477
      326
      29
      115
      Total1486