The Customer Service team was knowledgeable, flexible, and very helpful! They answered my questions and were willing to work with me to solve a problem (that was largely my fault!).

End result I don't see customer wanted something different than what was offered for their fireplace. I thought the color they chose along the line of root beer is a nice choose will look good with the logs set.

Would be better if burner was mounted to pan

Awesome

Great service and products!

Everyone was so helpful with selecting the products I needed. The tech guy answered all my questions. I definitely will share my great experience with my friends

I have a fire glass ring which works perfectly . The product gets 5 stars . . . . . BUT . . . . I lost one of the rubber feet. I ordered a replacement . . . it arrived within a reasonable timeframe and fits great . . . replacement gets 5 stars . . . . . BUT . . . the single rubber piece was close to $6 and the shipping etc was around $19 . . . . so $25 for 1 tiny rubber foot. That pricing get 0 stars. I live in Michigan

Great pricing and great service!

We had to replace some broken parts on the unit prior to it being installed. First it was the copper line, which was broken off, second there was a defective gas line which had a leak. We are suppose to be able to electronically start the unit, but even with a brand new battery we have to manually light the unit. Not sure what the problem is with the starter. It takes a while for the flame to become fully visible. All in all its just okay.

Quality and appearance of product couldn’t have been better

Really impressive product, great service, and outstanding customer support. Well done!

Great products and great service!

Think it is great quality products great service

pretty & shiny!

Received, but awaiting install by our vendor.

Excellent customer service, beautiful product, fast delivery.

Great quality, service and shipping. Best product

This is very good

All was great: product, service, & cost.

I like doing things myself. And when I discovered your products. And then saw how easy it was to install. I knew they were the perfect pieces to customize my fireplace.