Customer service was out of this world. I have never had a better experience. Thank you!

never shipped. it's been over a month.

Great to work with

Thank you for your prompt response. I love the unit.

Our filters are delivered automatically every 6 months and have been for years. We don't need to think about it and know when they arrive it is time to change the filter.

Phone representatives are always very friendly and helpful

Excellent products shipped quickly!

excellent customer service. Very happy with our 75i units

Very easy to purchase. Flawless delivery.

I have had several Alen air purifiers in use in my house for several years now. I like the auto-shipping service. The air purifiers are reliable and quiet. A worthy investment to keep the indoors clean, while the outdoor environment continues to decline.

Replacement filter fit well. Was easy to install and seems to be filtering the air as did the original.

Great air filter.........3rd one bought!!

[hmm, thought it uploaded - am pasting it in from the email, just in case...]Got our replacement filter on schedule, glad to have it. Only thing is, we hadn’t even used the last subscription shipment - the prior update was still going strong after at least 15 months if not more - not unlike how our first ever replacement after original purchase went well into the second year. We treat it pretty well, vacuum it out from time to time. The indicator just never turned orange - until last week. So, the older update sent out sometime in 2023 finally got to be installed, we’re back in business. The newest shipped filter will have to wait its turn. Am not sure how many we’ll have waiting on standby when its time finally comes up! Other positive note - there was no problem re getting a pet odor version. The availability on the previous filter was in question last year, but we did get one - I believe it came delayed. Availability was a non-issue this time around. We need this appliance in Michigan, as Canadian wildfires hit our AQI very hard this past year, and projections aren’t much better for the coming year.

Purifier comes regularly so I always have clean air.

Ok

Arrived quickly! Packaging is great and assembly effortless.

filter arrived on time and was easy to track shipment

The automatic refill service is a must and if it needs adjustment it’s extremely easy to fix.

We are on automatic sending of filters. Company does a nice job letting us know filters will be sent. Ample forwarding.

Service and shipping were excellent.