I had to send the order back. There were illegitimate customs charges on delivery. DHL paid what they said were customs charges which meant that I could not even contest the charges. Had AcuAtlanta simply sent the items USPS and Canada Post there would have been no problems. I have had numerous supplements shipped this way with no issues with custom charges. There is also no reason for me to believe that DHL isn't keeping the money "charged for customs" for themselves. There is no documentation to ensure what they are telling me.

You are getting a nice selection of products, however your delivery time, unless it comes directly from the brand, is incredibly slow! In fact, your delivery time is the “slowest" of any company I order from. Other companies offer a faster “free” delivery without increasing the cost of the item, arriving in around 3 days—yours takes around 2 weeks! You are also the only company that charges a handling fee. No other company I purchase from does that.

After multiple attempts to track A shipment, A MONTH after ordering I FINALLY got an automated response after threatening to reverse the charge. Customer service is non existent. Called and left multiple messages because no one picks up nor responds to voice messages. I won’t be using them again

The service and delivery of products from Acupuncture Atlanta has always been great.

Very good customer service . Responsive efficient and kind. So nice to deal with your LIVE people. Thank you Brenda Clark

I ordered a product and afterwards found it from another source for about half the price. Oh well, live and learn. However, when I received the product (which I have used many over the years), it was clear that there was something wrong with it. I looked at the manufacturing date which was 9/22 (this was 5/25), which explained why the product was not okay. They said they couldn't send me a fresh product because the manufacturer also had only old available. They said they couldn't issue a return on my credit card because the one I used had been reissued with a new number. Then they said they wouldn't offer me a store credit. This was reported with a message saying, "Sorry, we feel we have done all we can to fix the problem. " I got no reply when I asked why I wasn't being offered a store credit. It seems this is not a good place to buy Chinese herbs. I will order this product next time for about half the price at chineseherbs. net.

Poor delivery

I have relied on your company for many years to supply me with difficult to obtain supplements. You have not failed me. You have ensured my critical supplements are both available and affordable. That's the test and you get an A++.

Always a pleasure shopping at Acupuncture Atlanta, they are one of the friendliest, respectful and efficient supplement store with good products and sale items. Thank you simply for being a great place to shop!!!

Very fast delivery and good quality product

Thanks

Your shipping charge is a joke. The supposed ice pack does nothing and never arrives cold or kool

What I like about Acuatlanta is the service after the sale. Whenever I have a question, they treat you like a valued customer. This is so hard to find these days.

Product good but my card was hacked

Excellent speed and accuracy of order as always.

5 stars

Very

Great place to shop, everyone is always so kind, respectful and efficient.

Excellent

Good products that I have been unable to find elsewhere. Fast shipping.