Great range of products, however the overall experience was let down by the lack of an inviting atmosphere and customer service. There was no greeting upon arrival or while browsing, even though a staff member walked right past my family and I. The only acknowledgment came when I was at the counter being served. I also wasn’t offered a bag for the Jellycat plushie I purchased as a gift. When I asked, I was told there wasn’t a bag big enough, though a smaller bag was offered, which I accepted to keep the item clean. Lovely products but improved customer service would make a big difference.

Amazing service in store and online. Always delivered fast and well packaged.

Great service. Fast postage, even during sale periods. Like the rewards program - incentive to come back. Small recommendation - wish there was some kind of ‘back in stock’ (or in stock) signup notification.

Best service

So Good

Great range of Jellycats. Staff are friendly.

Love this store! So many Jellycats and stylish baby clothes. It's always clean and tidy and staff are friendly.

Great range & service at your Narellan store

Fast service

Very fast delivery and well packaged. Extremely impressed with the quality.

Fantastic 😊

When I first saw the ukelele Jellycat I was disappointed (can’t understand the fuss about Jellycats) but my granddaughter was amazed by it!! She is starting guitar next year, adores squishy things and had never seen this one before Great service, thank you.

Super quick packing and sending even at a busy (Christmas) time of year! A great loyalty rewards program too :)

Fast delivery 💕

Amazing knowledgeable staff

Great to see there is a safer sunscreen for babies and it can be used from 3 months if needed. It is a little greasy when first applied but it absorbs well and definitely protects from the sun

Fast shipping and great product range! Love the Jellycat varieties

This book is gorgeous our grandbaby loves it

The Narellan store staff are always so kind and friendly

Great service, it arrived so promptly, thank you.