I have recently taken possession of my first set of in-ear monitors. I looked at various companies which manufacture these, but was drawn to ACS Custom due to the comprehensive information on their web-site. I was also keen on the Ambient range filter and the fact that the pricing was very clear and also included the cost of having the impressions taken. The process of booking the impressions appointment was so easy. The Audiologist took the impressions and my ACS voucher and had these sent directly to ACS. As this was my first ever set of in-ear monitors, I opted for the entry Evoke2 model. When I received my order I was extremely impressed with how they arrived. The monitors were provided in a high quality zipped case along with a separate cleaning unit. Both cases were inside a foam lined custom box. It was a little tricky to insert the monitors at first, although I think it will get easier with time and once I know how to move them into my ear canal. The sound output from them is incredible!! Deep base and clear vocals. If the Evoke2 is their entry level model, I cannot begin to imagine what their higher level models sound like. Overall, I would have no hesitation whatsoever in recommending ACS Custom for in-ear monitors.

So far so good. The best there is when it comes to custom ear plugs

Excellent service and support from the ACS staff. Very communicative and helpful. Ear plugs great too!

I guess it's my fault, expecting that if you pay a premium price, for a premium product, you get a premium service. Unfortunately this is not the case with ACS Custom. Product took 16 weeks (16!) and countless emails to arrive. I would never have started the process if I'd known how difficult it was going to be.

Sent my in ear’s down to ACS for repair and they came back like new. So big thanks for that. It took a little bit longer than I expected to get them back but worth the wait. And repair cost was very reasonable.

Great service. Took molds in my front room . Got the finished IEMs around 6 weeks later. Perfect fit. I sent them back to change the -17db filter to-21db and literally had them back the next day. Lightning fast service. Would definitely recommend.

Excellent quality from the case and Revive unit to the in ear monitors themselves. Great fit and audio quality.

Repeat customer with ACS, always a great service provided.

Excellent company, excellent products.

Excellent value ear protection bought direct from the manufacturer with fast cheap postage

Replacement IEM’s at very short notice. Excellent customer service. Excellent products.

Great service, great product, easy to communicate with the team - sould highly recommend 🌟🌟🌟🌟🌟

Excellent excellent excellent

Great service as always, fast turnaround on a rebuild, very reasonable charges, and of course great inears.

The company is based in Europe (I believe in The Netherlands) and communicated with me by e-mail to deliver products to me in Canada. They sent follow up e-mails and were patient when I was not responsive. They helped figure out payment methods that worked for me. I haven't used the product yet, but compared to their big brand competitors in North America, they're competitively priced. The product arrived quickly and in one piece.

Received within the time frame quoted. Good quality and they fit. Haven’t used them in anger yet but there shouldn’t be any issues.

Excellent service, best quality product!

My experience was excellent from my initial contact with ACS through to the delivery of my purchases. The advice and support I received from ACS and in particular Ben was superb. I can highly recommend ACS and their products.

Great Aftersales Service - very happy!

Good product quality and service