Can’t wait to put the floor in our bathroom. color is great. backing on floor seems to indicate the feel will be comfortable to walk on👍

Very responsive organization

Awesome process

I received my sample very quickly.

I was very impressed with the samples. Just perfect

the best customer service experience!

The Elm Odyssey floors in the Athena stain we received looked nothing like the pictures. I understand that color variations are possible; however, these were the exact color but looked like a tractor ran over them. Unfortunately, my contractor installed them without me knowing. When I contacted customer service, they said that installation was ""acceptance"" and that all they could do was offer me $100 as a courtesy. I asked them to show the floors to the vendor because there is no way that people would have left these over 4 star rating if they looked like ours. I wish I could submit pictures. But the grooves the company made to make the wood more realistic were straight lines of 10-15 indentations in a row (thus the tractor look). They assured me that they were the right floors, but if that's so, then this company stands behind some of the worst-manufactured floors I have ever seen as a designer. I got $100 dollars back, but I'm hoping I can keep someone from purchasing the same floors.

Very courteous and understanding

Received product and was surprised on the quality! Unfortunately I’m looking for a whiter product

Thanks Mila! She sent us more samples to see if it would do the job. Didn’t work out but nevertheless her help was great!!

The samples were great

Good follow up still may use product

Great service! Shipping was super fast!

Looking forward to sound business with this company. As our build progresssz and we having flooring need to be filled we will be using this flooring product. Free samples showed us what we needed to know about this flooring. We were pleasantly surprised as the quality is great and quickly received the samples.

Need it for stairs

Help ++++ fast

Excellant

Fast shipping but questionable material. Top layer was damaged. Is it too thin?

This is what I was looking for. Very good and durable.

Only an email and a call to get a replacement. Even though I did have enough materials that were not damaged they credited the whole box. It was a small order but they treated me like it was the whole house. Next year when it is planned we are going to finish with the rest. Thanks BD