Received my replacement freedom 2 headphones as my old pair stopped working after 2 years. They were faulty in pretty much every aspect. Admittedly I ordered them from a third party supplier who said that I needed to contact Jaybird to get them fixed. Took a few weeks of having to explain the issues over and over, answering the same questions. Eventually Jaybird told me they were dispatching replacements, great I thought, I was happy with the customer service at this point despite the long process. A few weeks passed so I decided to follow up. Without communicating this to me at all, they had decided not to send them to me. I'm still in the process of complaining and trying to get my faulty headphones replaced. It's one thing to sell products that just don't work at all but the service is so poor. They've kept me on the hook for a few months now, waiting for the headphones I was promised with no updates. I'm now beyond the point of returning to the third party. If you have any complaints or issues with jaybird, their copy and paste approach to customer engagement does not help! I keep being thanked for choosing them and being told to have a "stellar day" while they ignore any actual help! At one point they even offered me 25% off a different pair of headphones. How about just replacing the broken pair?? I'm now just being ignored, this is so poor and I can't understand how they treat customers like this. Would never use them again and would advise any others not to. I contribute to a runners publication so will have to provide my experience to avoid others falling for it

These are some of the worst headphones ive ever had in my entire life. I will never buy jaybirds again. Out the package they wouldnt even show to connect to a phone, wouldnt show up to pair at all. I let them completely die and recharge numerous times and nothing. Then one day i tried them out the blue and they connected. Thought my troubles were over, boy was i wrong. The case doesnt turn off so i have to recharge the headphones every couple days. When i pause the music 8/10 times i hit play and the music wont start again. If i take 1 headphone out to talk to somebody i had to completely soft reset them in the case to even get a chance to play music. These headphones ruins my lifts more than anything else.

Poor customer service. X4 left side not working support on the phone actually said I need to go buy new one's now without checking if they are still under warranty. Called to get another support person who said if its not under warranty it's trash. Just a general cavalier arrogance to this business. I will continue to inform people about yet another lame company.

Good cs

Bring back tarah pro!

Smooth as silk (shipping, etc!)

excellent and friendly customer service on time shipping

I really enjoy the jaybird earbuds

These do not hold a charge very long. Connection is jittery.

Great shipping time and communication

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App doesn't work

Awesome

"Jaz" in office support was exemplary! The best.

I was helped by Diamond, and she was very helpful and responsive- I couldn’t have asked for better service!

good

My initial order took about a month to dispatch. During this time I opened two support tickets, the second of which lead to a replacement device being sent at a discount. Before this replacement device arrived, my initial order did. I've sent the replacement device back for a refund. The customer support staff were most helpful, but the whole experience left me feeling that the Jaybird business is disorganised.

I loved my jaybird headset ( wireless sport X4 ) Until the product completely broke off into my ear during use and was STUCK. Customer service was not the best to deal with. Lack of empathy for what happened. 1 particular representative was AWFUL and so rude. My product is out of warranty. So of course they won't do anything for me. I guess they don't stand by their product. And I'll never purchase again.

Had Jaybirds for years. Loved my old vistas. Vista 2 case won't stay closed. Keep having to go looking for them in the grass, parking lot, or driveway. Gonna lose me if a new case solution isn't to be had.

The shipping was on time and the product was intact.