Good Customer Service. Responsive and committed to supporting me through the process of purchasing the bike and assembling it. I brought it to a nearby bike shop to find tune the bike and my work putting it together. The instructions for putting the bike together were written by someone whose first language was not English. So difficult to understand at times. The bike is beautiful and I am looking forward to many years riding it on country roads.

The shipping was quick & after I built the bike wrong, the team responded with assistance immediately! Never seen a quicker response team 🫶:skin-tone-3:

Great bike, good value for what it was, and is comfortable to ride.

Quick and easy, already looking into ordering my next bike! Oh and the shipping was incredibly fast!

Bike has been great for my 4 year old so far! Easy to put together as well.

Very friendly

Hey, it's a pretty good bike for the price. My 4 year old girl loves the colors and if fits her great (16" koda plus).

Company service was excellent

Ordering was simple. My bike came quickly and on time. I had it put together at the local bike shop. I am very pleased with my order. The frame is super lightweight and easy to load. Overall my experience has been great.

I received the order a day early

You guys were great!

Love this company

Great bike with a smooth ride

Traverse frame fits small faces better than plus both are great

Shipping was incredibly fast, I was shocked!

Ok

Good quality bike, easy to assemble. Packaging could be better to avoid damage during shipment, but the rough handling is the fault of FedEx.

Fast shipping.

Customer service was super communicative! They have an auto reply system and then someone follows up, which is very nice. I had to get my bike returned because I bought a bike for my height and shorter but did not take into account that my legs are nonexistent. I did have to pay to ship it back but I was able to buy a new bike actually using their bike compatibility information and tools and bought a beautiful new bike that fits me and my lifestyle perfectly. I've gotten so many compliments on my bike and the manual was very help to build it. Just please use the information the website gives you on each bike, they have soo many different bikes for different styles, purposes, and heights.

I had an issue with my seat and Zak helped me, quick response. I'm just delighted with this retrospec bike. Rides nice and is very comfortable. Prices unbeatable!