Awesome to deal with. Online ordering a breeze.

I have spent a lot of time in the Paddington store the past 12 months purchasing gifts for teen birthdays, family Christmas gifts and a few little treats for myself. The staff within the Paddington store always provide exceptional service and especially the manager, a warm and friendly person to deal with at any time. Kerry K A

Shipping and delivery very prompt for these beautiful earrings

Never disappointed when ordering a piece of by Charlotte. Lots of compliments on my new necklace. I'm always left wanting to buy more!

Product arrived safely and in perfect condition, staff were great when emailing re questions also

Came super fast, was the correct item and my daughter was really happy. Thank you

I have bought several pieces online and in stores and I love the range I’ve had 2 brackets break sadly so I’ll stick with collecting rings and other pieces now

I recently purchased the 14ct gold ruby and diamond birth month ring and it was amazingly beautiful. From the moment it arrived and I opened the box I was captivated by the brillance and simplicity of it. thankyou and well done. the whole process from order to door was fantastic too.

Everything is perfect, such a special gift or treat for yourself.

Great service very pleasant girl

Great morning. Three girls all so nice , welcoming and knew their jewellery.. we came away excited and very happy with our purchase. Loved the peacefulness of the shop too with the girls looking so lovely dressed in cream.

The girls that helped me with my purchases were so helpful and lovely, definitely will be making it a point to return to that store in particular to make some more purchases, love my earrings they are so special to me and I get compliments on them daily

I discovered By Charlotte recently as I was searching for cartilage earrings followed ongoing issues with my helix piercing. I have now purchased a few earrings. They are so beautiful and I no longer have issues with the piercing. There was a problem with my order. The customer service is the most amazing I have encountered. My order was rectified within 48 hours with a bonus gift card for the inconvenience. Thank you so so much! I highly recommend By Charlotte and will keep on purchasing the teuly unique, high quality and beautiful jewelry.

Well received gift.

Love it all

Absolutely love the quality of all the pieces I have purchased. Really fast delivery too

Loved it so much <3

So easy to purchase what I wanted, and it took only a few days to arrive.

Always love a by Charlotte treat

I’ve had a couple of experiences with by Charlotte recently and customer service is excellent.