This past summer was my first time using any type of kayak. I'm 54 years old, female and I had no trouble learning to set it up, transport it and feeling comfortable in the water. I watched a ton of videos to educate myself and to gain confidence. I can't tell you how many curious people asked me about my Oru Lake sport model! I'm a bit of an introvert but I found myself just going on and on about how great this kayak really is! It took me 2 years to finally take the leap and buy it. I have no regrets! I can't wait to get out on the water again in spring! Thank you, Oru for making such a high quality kayak that women can carry and set up on their own! One more activity I can do on my own or with a group. Best part-- it gets me out in God's beautiful nature!

Returned kayak because of minor problem. Got a no hassle replacement.

The shopping was a little delayed but the friendly, helpful customer service person Annie kept me apprised of progress. All parts and accessories were included in the box and the instructions were clear and simple.

Misleading advertising and contradictory statements on packaging, online, and in user’s manual.

Fast shipping and prompt safe delivery.

Reasonable service given the issue. Bought thru Dicks Sporting Goods. I suspect their people aren't familiar with the product or they wouldn't have damaged the seat. Happy that you backed your product. We now have 2, inlet and beach.

Great communication

Oru’s customer Service is outstanding. They are helping me with a free exchange for the right pack.

Great kayaks!

You replaced my old Inlet because the straps were slipping, Thank you!

Quick shipping and easy to communicate with

New thicker gel pad seats are a significant upgrade.

Happy so far.

Shipped quickly and arrived well. Skegs lift out but arrived two weeks later.

Portability and ease of assembly unrivaled

Shipped quickly, as promised.

Custoer Service has been challenging. I finaly connected with Rebeca, wh was very helpful. It did take an entire month to finally get the new kayak. I deeply appreciated the undertanding and the f=gift of a free gel seat. I have now reviewed that item. I am hoping to safely enjoy kayaking for the foreseeable future. Getting out of the kaya is still challenging since the river where I love to paddle lacks a suitable, proper dock or launch ramp. . . and the sandy banks are very gooey and soft, making it very tricky to get out, stand and move the boat to shore. . . without dragging or hitting any stones/boulders.

Fast shipping, on time and arrived safely packed.

Fluid process. Customer service was quick to respond with questions.

See review I submitted about my oru inlet and its parts' failures the second and third time I went out, as well as poor customer service. Not so great so far. Also, I didn't say this in the review, but the floats seem kind of useless, however I haven't flipped over yet. Katie Morrison