We were thoroughly pleased with the customer service when we purchased our new recliner loveseat at the Gilbert store. We worked with Hans, and he made sure that everything was working properly. When he found that there was one little glitch, he went and found the mechanic to fix it and everything worked perfectly. We were quite impressed by the fact that he went the extra mile. On the other hand …When the delivery guys came they were in a big hurry and could see we were struggling ( we are senior citizens) to get our other couch out of the way and they did not offer to help. So my advice would be to have some extra strong arms because these particular guys did not seem to want to go the extra mile.

Recently purchased loveseat recliner. We live 120 miles away from the store. When we brought it home and unboxed it very easy to install with one exception no one explained about the red ribbon that came in the furniture went to customer service by phone and they said I had to bring it back so I decided to call the store where I bought it from and talk to the gentleman that sold me the furniture he was unavailable and a gentleman by the name of Melvin called me back and walked me through What the red ribbon in the furniture was all about. the red ribbon something that you are supposed to notice and it’s additional parts that you need to install, which is very easy once Melvin showed me this. The furniture went together and worked perfectly. I would like to shout out a great thanks to Melvin and his professionalism And kindness in seeing this through.

Yesenia was outstanding and helped everything go smoothly!

On 12/4/2024, I visited AFW with only the intention of looking around. To be truthful, we did have to look for someone to assist us. Even the store manager walked pass us without acknowledging us or asking if we needed any assistance. While searching for some assistance, I came across Jorge Martinez, who was still in training, but very willing to assist us. He elicited the help of Erica Piedra, his trainer, to make sure we were getting the best customer service possible. Because of Jorge, Erica and Emily, who worked at the express checkout counter, just looking became a buying experience. It was quick, easy and really made this looking trip a completed errand. Thanks guys!!!

We purchased a new living room set, when we went to pick it up the employees Taylor and his co-worker who loaded and tied down the furniture went above and beyond, we told them we were headed up to Show Low and they made sure the furniture was tied down and wouldn't move at all. They were very professional and friendly!

Thank you Nancy from customer service in Colorado!! Love my dinning set and thank you for your help!!!

Excellent service from Dina Z. Alfonso. Every time we come to AFW at Thornton we look for her so she can help us to find our best options of furniture, she is very nice and helpful. Thank you so much!

Very excellent service from Gina Z. Alfonso, she is very helpful and very nice, every time we come to AFW always look for her so she help us with our furniture. Thank you so much for your service! Need more sales rep like her!

We bought over $4K of furniture at the Webster location. We are very satisfied with the customer service and quality. Delivery and setup was perfect. Oyr salesperson Gabe, a long-time AFW employee, was very friendly, knowledgeable, hardworking and helpful. Not pushy at all. . . very respectful and professional to the multiple customers he effectively helped while he was also helping us. Great selection of furniture and accessories at low prices! We will continue to shop at this location. Thank you Gabe and AFW!

We purchased furniture from the Colorado Springs CO store on November 09, 2024 and received excellent customer service from Christine E.. We were ready to leave the store and go elsewhere until Christine stepped up and found what we were looking for and made the purchase process effortless. We left the store completely satisfied.

Too cheap furniture, Francisco helped us. He was great with us.

We recently moved to Grand Junction. Went to buy furniture at your GJ location. We were greeted by a warm and knowledgeable young woman. She was so helpful and was very patient with all of our questions. We ended up buying a chair, end table and loveseat. Thank you Lauren for your help! Paula and Keith Egan

Last month I contacted AFW's Warranty Department and Customer Service because the Lift Recliner we purchased for my 80-year-old mother ceased to function after less than 2 months. I explained the situation to a Customer Service Manager named "Diana," and she is the reason for this review. I cannot give her enough thanks for expediting the repair of my mother's chair and say what a pleasure it was visiting with her and the additional effort she made to make it happen. Additionally, the contracted technician showed up timely and installed the new motor within 30 minutes and we were "back in business." I just want AFW (and especially Mr. Jabs if this makes it to him) to know that Diana is a credit to AFW as well as the entire team in Conroe, TX -- they (Don Ice & Co.) have been great to us and it's one of the many reasons (great prices included) that we recommend AFW to our friends and family and why we continue to patronize this relatively recent addition to our hometown business community. This kind of service, professional courtesy and kindness isn't quite as common as it once used to be and it doesn't go unappreciated by those of us who believe in small business and entrepreneurship and "the American way" that we still fight for to this day.

Lindsey Fort Collins, CO location muy contenta y satisfecha con la atención y servicio prestados por Lindsey... Fue muy amable, atenta y paciente aún cuando no hablamos ingles su paciencia y servicio fue exelente muy agradecida de lograr mis muebles con su ayuda❤️❤️❤️

Bruce Seiner was amazing helping me pick out new furniture for my home and very informative.

I recently purchased a large area rug from American Furniture in Ft. Collins, CO. Elijah was the salesperson with whom I worked, and I had one of the best shopping experiences I've ever had. He listened to me carefully and then spent a great deal of time walking around the store to help me find rugs that might fit my description. He was patient, helpful, and didn't push me to make a decision. In fact, he encouraged me to take my time and choose something I really loved. I am very pleased with the rug I chose, but I am even happier with the way I was treated by Elijah! He is wonderful!

We had a very pleasant time shopping at the Marana, AZ AFW. The selection was large and grouped in categories for an easy way to focus on what you are looking for. We had the good fortune to deal with Fong Wen. She is very knowledgeable and low key, so you never feel rushed to make a decision. Fong made our experience very enjoyable. I would highly recommend AFW and doing business with Fong!!

I have been trying to purchase a couch for months now. Finally have come into the potion to be able to do so and found one I truly loved. I came into the store in which I was greeted by Janica at the Colorado Springs location. She told me of places I could get rid of my couch that I have now which was so useful. She also was great at explaining the exact measurements that I needed to have to make sure it was deliverable. She went over the warranty (which I have never been told about) and any fee I would be charged if I were to miss delivery/the couch didn’t fit just to make sure I was aware. She was so joyful, we had a great conversation, and she went out of her way to take care of us. She is absolutely amazing and if you go you should ask for her!

We have bought an apartment full of furniture at American Furniture Warehouse in Glendale. Sherri who works at this location was wonderful with us and walked through the whole process of filling up our apartment. She was very patient with us as we were kind of all over the place on what we were wanting for sure. We now have all of our furniture delivered and set up and are so happy with the look after pulling it all together. We will be going there soon again to buy some lamps and we will definitely look up Sherri. She was very professional. Thank you for your help Sherri! Oscar & Phyllis

This is my first review even though we've been a customer for twenty years. Thank you to Maria del Sol Gomez for the perfect purchase. I was undecided, but you persevered! From one side of the warehouse to the other, up the stairs from one side of the upper level to the other. Back downstairs.and repeat! You are a trooper and I appreciate all of your helping me make the perfect purchase!