I have been a pccasegear customer for over 10 years. I spent some time planning my media PC update (first AMD build, quite, low power consumption. . . ). However, before I submitted my part list I checked with the sales team if they had any feedback. Lucky that I asked because I did select an incompatible mobo. Shipping was reasonable fast too. After putting the parts together it was running in no time. Thank you team! Excellent service.

Ordered a GPU and accidentally chose the wrong model, submitted an order query to have it changed and no problems at all, thee chsnjge was made and everything was seamless

I cannot say enough how fantastic the whole warranty experience was through this company. i had my computers power supply randomly expload when attempting to turn it on one morning, i luckily had a spare power supply but when the computer didn't turn on despite swapping them out i was quite worried about the state of the rest of the components, i intially submitted a warranty request just for the PSU but asked Matt the customer service rep if it was possible to send in the other items of my PC to check if they had any damage to them as well, Matt then approved all items i requested to be reviewed, this included the PSU GPU CPU and motherboad as well as my storage. it only took 1 week after i had sent all my items for them to get back to me and offer fuull refunds for PSU and motherboard as they were out of stock of those particular items and even though there was nothing wrong in testing with my CPU and SSD they still offered to do full replacements for them so i wouldn't have to worry if they suddenly died through use. i was very happy with the whole experience and am thrilled with their ability to go above and beyond when it comes to warranty claims. Big shout out to Matt the customer service rep as he helped me tremendously through this process and if any higher ups are reading this review, maybe consider giving him a raise.

I always buy through PC Case Gear because of their customer service. They also usually have the cheapest prices, but if they stock something slightly more expensive I still value their customer service more. They've been great at helping me troubleshoot and update my PC components along the way.

Bought myself a few PC parts during Christmas and after a few months started having issues with the motherboard and CPU. Contact PC case gear and have been speaking with Matt over the last 3 weeks in getting this issue resolved. Even though it hasn't been fixed, yet I want to give Matt high praise for keeping me in the loop every step of the way even though the team in charge of warranty repairs has had my items sitting in a warehouse waiting for collection for every 3 weeks now.

Just wanted to say I had an amazing experience, Alex was extremely helpful and even went the extra mile to check to make sure that I wouldn’t have any additional issues. He even helped with sorting out a new fan setup for my system

Thank you to Alex and the rest of the team that helped make this dream order a reality. Their customer service was second to none and I will definitely be back again anytime I need anything PC related. Keep up the amazing work guys!

Great website, range and prices. Very quick in dispatching orders. I don't shop anywhere else.

The ASUS GeForce RTX 4070 Ti Super TUF Gaming OC 16GB is a great GPU which as outperformed the previous GPU I had. Every game runs perfectly with this and have always had a great experience with Asus products. Will always recommend Asus products.

Very quick and easy service. 5090 arrived in perfect condition

Fast service the chair is the most comfortable gaming chair I have had

I've purchased a few items off these guys over the years because they had the best price at the time but from now on I will be heavily biased toward them after my recent intel CPU degradation issue. The warranty department handled the issue promptly and with a better outcome than I ever expected. I was expecting a shit fight but it was easy breezy lemon squeezy. Thanks guys

Very happy with pc Case Gear I just needed more ram and a sound card and windows professional they done that no problems and did even charge labour AMD 7600 with Asus 4070 video card T-Force ram 16x2 rgb gaming ram man I love this is fast. I'm in qld after buying it 3 days it was here very fast processing and delivery very good customer service they put up with alot of my crap and replied to all my emails fast there was a problem got fix straight away didn't pay for postage no questions asked it well packed very good price it was cheap why I got this machine i love RGB just make it look better. I would definitely come back to PC Case Gear notes of thumbs up for me. If you want quality good customer service come here I am so happy once agin thank you guys.

Great Service

Had my computers power supply fail after 4 years and the warranty was easy to claim and got approved within a day. Very happy with the service

Matt in your support team is an absolute gem of a human being. A lot of places treat their customers reaching out for support as an annoyance at best. Here, I feel valued and appreciated as a customer. Seven out of five stars.

Been a member for fair few years now, and haven't had a problem with warranty or service. They're pretty good at shipping out the next business day or if you order early enough in the morning it'll be shipped that day. The website is fast and easy to use. Some other stores have good sites but PC Case Gear's website is just easy.

Good value, fast delivery and excellent communication

Product failed within under one year of use. Contacted pccasegear and they provided very timely and suitable solutions. Whole process from submitting a warranty claim, posting the product back and receiving a return was under 1 week. Great work

Had a manufacturers fault with a brand new ARGB Fan Connector hub which was part of a new case I had just bought. I was initially worried as I couldn't find anywhere to directly get a replacement from but after contacting PC Case Gear they were incredibly helpful and immediately offered a free replacement part. Their delivery was very prompt, I've found them to get products to me faster from Melbourne then some businesses can send them from within my own city (Brisbane).