Site reviews
Still haven’t received any product??
Still haven’t received any product??
Still haven’t received any product??
Still haven’t received any product??
Really helpful customer service
When I called for help in understanding different features of the gas fireplace we wanted to order, the representatives were very patient and thorough. I actually called several times while we were trying to decide which features we wanted. I was very pleased with their assistance.
Really helpful customer service
When I called for help in understanding different features of the gas fireplace we wanted to order, the representatives were very patient and thorough. I actually called several times while we were trying to decide which features we wanted. I was very pleased with their assistance.
Joel was very attentive and answered…
Joel was very attentive and answered all my questions
Joel was very attentive and answered…
Joel was very attentive and answered all my questions
As always
As always, easy ordering process, great products and prompt shipping. Prices are competitive and customer service is fantastic.
As always
As always, easy ordering process, great products and prompt shipping. Prices are competitive and customer service is fantastic.
Excellent service.
Excellent service.
Excellent service.
Excellent service.
Sent wrong model year part!
I have a expensive Fire Magic grill. I spent $328 for a set of 3 flavor grids. They sent me the newer 2020 model and mine is the 2014 model so it doesn't fit! I had ordered last year and had injuries and didn't clean grill till this year. Spotix will not take parts back and wants me to pay about $200. So I had called R. H. Peterson and the tech said Spotix was a reliable source, but No! So after Spotix finely got back to me, I call the manufacturer and told them what was going on, they told me that they stand behind there products and would take care of it! I also told them I need to get a new supplier and wasn't going to waste my money on Spotix again and they said that they could get me a new supplier of their products! Fire Magic will take care of what Spotix didn't! Now you've lost all of my business!
Sent wrong model year part!
I have a expensive Fire Magic grill. I spent $328 for a set of 3 flavor grids. They sent me the newer 2020 model and mine is the 2014 model so it doesn't fit! I had ordered last year and had injuries and didn't clean grill till this year. Spotix will not take parts back and wants me to pay about $200. So I had called R. H. Peterson and the tech said Spotix was a reliable source, but No! So after Spotix finely got back to me, I call the manufacturer and told them what was going on, they told me that they stand behind there products and would take care of it! I also told them I need to get a new supplier and wasn't going to waste my money on Spotix again and they said that they could get me a new supplier of their products! Fire Magic will take care of what Spotix didn't! Now you've lost all of my business!
Super helpful
Super helpful - Vince and Nick - one helped with a return the other helped with a replacement of what I needed. Thank you so much
Super helpful
Super helpful - Vince and Nick - one helped with a return the other helped with a replacement of what I needed. Thank you so much
Very polite and helpful with my order
Very polite and helpful with my order. Thanks again
Very polite and helpful with my order
Very polite and helpful with my order. Thanks again
Ordering was easy
Ordering was easy, delivery was fast!
Ordering was easy
Ordering was easy, delivery was fast!
Efficient
Order was shipped in a timely manner. Received product earlier than expected. And Customer response time was quick when I wanted the tracking number.
Efficient
Order was shipped in a timely manner. Received product earlier than expected. And Customer response time was quick when I wanted the tracking number.
order was so easy to place
order was so easy to place
order was so easy to place
order was so easy to place
Making it too difficult to pay. . . .
Making it too difficult to pay. . . .
Making it too difficult to pay. . . .
Making it too difficult to pay. . . .
ALL GOOD !!! THANKS. .
ORDERING WAS GREAT AND SERVICE DEALER AT GOOD TIME FRAME. THANKS. .
ALL GOOD !!! THANKS. .
ORDERING WAS GREAT AND SERVICE DEALER AT GOOD TIME FRAME. THANKS. .
Great service.
Quick delivery when other companies had a 3-4 week wait. All original Nepoleon grill parts. Going to order more as soon as I’m done with this review. Thank you! ??
Great service.
Quick delivery when other companies had a 3-4 week wait. All original Nepoleon grill parts. Going to order more as soon as I’m done with this review. Thank you! ??
Excellent customer service!
Excellent customer service!
Excellent customer service!
Excellent customer service!
I receives drip pans all bent and can’t…
I receives drip pans all bent and can’t use them
I receives drip pans all bent and can’t…
I receives drip pans all bent and can’t use them
The customer service prior to us…
The customer service prior to us placing our order and afterward was outstanding
The customer service prior to us…
The customer service prior to us placing our order and afterward was outstanding
Great Customer Service
I had to call 3 times to get an actual human on the phone so she could verify that my order was not fraudulent. She was very nice and efficient and took care of the verification.
Great Customer Service
I had to call 3 times to get an actual human on the phone so she could verify that my order was not fraudulent. She was very nice and efficient and took care of the verification.
Simple
Simple, fast and friendly service
Simple
Simple, fast and friendly service
Daniel Corral, correct delivery address
Daniel Corral, I had issues with correcting email address & updating a address correction, great follow up good people skills from agent addressing my issues
Daniel Corral, correct delivery address
Daniel Corral, I had issues with correcting email address & updating a address correction, great follow up good people skills from agent addressing my issues
