The customer service at Nutriteam.com is exceptional; they are responsive and quick to help. I purchased the Megahome Countertop Distiller. After only 1 year and a few months it stopped working. Turns out the switch failed. So, I am to think the switch is a poorly made Foreign (China?) made part. This happens with so many products today that it is quite frustrating. ANyway, I had to order and pay for a new switch ($23.50) with no instructions. The folks at Nutriteam were quick to email them to me. I have yet to sit down and dismantle the distiller to see if I can install the new switch. (I had already paid a repairman $40 to open and clean the distiller because of the dust that accumulated in the motor and on the fan which I though was the problem. The distiller did work for a few days afterward then stopped.) So, the whole idea of the distiller for me was to cut back on the cost of purchasing distilled water for my humidifiers and drinking water; if this keeps up, it will not be cost effective. I read a review from someone whose switch and failed a couple of times. We need American made products... :0)

Thank You for addressing my concerns in a speedy fashion .I am very pleased with your company and your products. Keep up the good work

Well, your agent responded very quickly.

Order handled quickly - just what I needed! Distiller works great and cleaner does the job as well!

Love it!

Serial number: 707695 Prompt and helpful customer support. Suggested I consider the thermal switch even though there was some evidence of surface degradation inside the base, which could call for the more expensive replacement. Thermal switch did indeed fix the problem! Good customer care. Good company. Will recommend whenever.

Great company, products, super water 💦 and thank you 🙏🏽

Always very timely with their deliveries. Ordering on the website is easy.

Great customer service

I bought the activated charcoal filters from NutriTeam because they are larger than other marketed filters that state “they can be used in a NutriTeam distiller.”

Hi there you were so helpful helping set up the exact price through PayPal to deliver our glass lid to Australia. Great service, I thank you very much. Looking forward to buying from your team in the future 👍

Excellent quality. Love it!

Great customer service people. Very helpful and respond quickly.

Best product ever! Great turn around time to receive your product once you order. Thank you Nutriteam!

Very good product. I recommend it.

The unit itself works fine, but there is one fatal flaw with this product. It sparks when being plugged in. I contacted the customer service department, they told me that this is apparently normal, but I find it to be a design flaw that is extremely dangerous and can end up hurting somebody. As a safety measure, I requested a new unit because I wanted to make sure the unit I got wasn’t a defective one, however the customer service at Nutriteam would not issue me one. It does not seem they have the regard for safety as they claim. Be very careful with this product. If even one drop of moisture is in the vicinity of the plug, it can spark. Might be hard to manage since this is after all, a water machine.

In the beginning, my distiller was working very well but after a few days, it stopped showing dirt. I don’t know what is going on. Please let me know. Thanks

Happy with this machine. Easy to set up and use.

The customer service personnel were attentive, answering questions we had.

My distiller stopped working properly after many, many years of regular use. So glad I was able to find parts on the nutriteam website instead of buying a whole new unit. $65 for a new top and my unit is functioning just like brand new. Great product! Super fast shipping!