Great service will order again.

thank you so much, my daughter loves them!!

Had a sizing issue. After paying a fee to exchange, receiwe ved the wrong size back to us. After paying the fee AGAIN to exchange, we were charged almost $100 without warning for the original exchange that was actively in transit back to the company. Still do not have the correct size and have to fight the charge with my bank. I have reached out to the company numerous times through email (the only option) and do not get a response. I tried reaching out on socials where they just defer you to emailing. This was my first time buying from the company and will not be buying from them again.

Super cute boots. Easy to get on and off. And very fast shipping.

Even though it is a small family run business, super efficient and easy to work with. Even with an unforeseen return

Love your products and customer service :)

love Bugs are the best shoes for Baby

Fast service!

Never had any problems

My daughter only wears the shoes from this company all year long so had to try the boots and they are the best! She loves how warm, comfy and flexible they are . Great quality

Long shipping time. Returns are expensive.

Deficient customer service.

Would not do a price adjustment after 4 days they didn’t even ship out yet. Cute shoes not the best customer service.

Bummed to find they were so narrow! Definitely would not consider barefoot style as they are smaller than a size down of a different brand . Will be returning sadly

Sizing was off

Thank you!

Great customer service, I needed to exchange sizes and they made it very easy!

I originally purchased these in the “original non-slip soft sole” taking care to research the soles on the website before I made my purchase. The soles were in fact not what was mentioned on the website. I emailed the company with a picture stating they sent me the wrong sole as the T-bars were correct. I ordered Thompson of shoes. They did email me back stating these boots are the only boot that do not come in that particular sole. I stated that it doesn’t say that on the website. My email went unanswered after that and the company then updated the site to remove that particular sole. It only comes in the weather sole apparently. Secondly, these are premium leather which I loved but the shoes wouldn’t zip up over my 1 yr olds calf. Sadly, I couldn’t return because my husband had her in them when I got home from work and the poor baby was soo relived and happy when I took them off of her. I got a size 3. It says not to size up but for these I would size up due to the top rim of the boot being so tight with no flexibility due to the leather. I guess you could always find a way to stretch them out. That’s the plan to avoid the shoe being a complete waste of money. The T-bars are good so far. I may purchase the winter boot but I’m just torn with giving my money to a company that offered no solution to their mistake. They are a beautiful shoe though however.

Loved everything we ordered!

Love the company and adorable shoes they make! I so appreciate the fun flash Friday sales too