I war searching for a specific item for my granddaughter’s upcoming wedding. I was fortunate to find it on the French Noveltywebsite. I ordered it and customer service kept me apprised of the order status. I received the item in record time and can’t wait for the wedding. French Novelty is amazing!

I received my beautiful dress just in time. Thank you for taking care of your customers.

Good 👍

The dress I ordered was shipped with complete care. It was delivered in the timeframe as promised. It fits true to size as stated in the size chart. I spoke with a customer service representative before ordering and was properly advised with my concerns about ordering from out of state. I am very pleased with this business and would not hesitate to shop here again!

EXCELLENT CUSTOMER SERVICE BY REPRESENTATVE, MATTHEW!!

Placed my order September 23 it's October 14 and I have yet to receive my order.

Fits perfectly. I was upset with the fact that the size i order was not available i had to size up, until I received the dress is see that I dont know my size and the dress fit perfectly like I glove 😅. Hope it fit for the wedding New Year

I ordered an Alfred Sung dress and unfortunately it did not fit. Although I was unhappy with the restocking fee, the customer service was prompt and sent me the directions for the return. I received my refund quickly. Overall, it was a good experience. Nothing tops good customer service.

The staff is absolutely amazing. I called a few times and spoke with Matthew and Neesh (I apologize if I misspelled the names); they were always so kind, patient and so helpful in answering my questions. I ordered from them because their customer service is superb, and I would not hesitate shopping through their site again. I did receive my beautiful dress pretty quickly after ordering and cannot wait to wear it for my daughter's big day as the Mother of the Bride! Thank you!

❤️

So helpful!

Love my Ashley Lauren bow and I received so many compliments on it! Thank you!

I have been nothing but satisfied with my experience with French Novelty! There was a slight confusion in my order and Mathew was so helpful! Our bridal party is very excited to wear yalls dresses!

The dress is defective is bigger than regular size. i compare the dreess with the same dress bought at Nordstrom and this one is a garbage They sell defective dress that’s why they do not accept returns

We had a phenomenal experience with stunning selection today of Morher of the groom dresses. There were so many and a great sale, so I purchased more than one dress! Neesha provided exceptional service for about 2 hours, and we were walk-ins near closing time. We cannot say enough about how exceptional everything was !

I have ordered a dress through French Novelty and needed assistance with sizing. Mathew immediately helped by email. I called their store and he answered the call without hesitation. Now a month later, the dress is just about ready to be delivered and again Mathew is very rapid with his replies. I appreciate his immediate assistance. Excited to see the dress. But truly appreciate the assistance!!! Thank you Kym,

Made me feel very comfortable.

French Novelty you gave me hope in quality customer service again! I ordered a dress for my daughter's wedding only to find a color I wanted more the next day. I called & the manager was able to catch the order in time to update it to the new color I found. Thank you for your excellent customer service!

I got my package quickly. It was neatly packaged. I ordered my oldest daughter a dress from French Novelty in 2008 or 09. It was a Wow by Jonathan Kayne. We still have it. It is still beautiful. I wish we lived close enough to visit the store.

We were in a serious pinch with an upcoming pageant, and this store came through in every possible way. Although the delay was caused by a completely different store, the team here stepped up without hesitation. Multiple staff members helped my daughter and me navigate our options, and they made sure we had exactly what we needed, fast. From customer service to shipping, everyone went above and beyond to make it happen. We are so grateful for their kindness, efficiency, and true care during a stressful moment. Thank you for helping Jaymie shine on her big day!