Efficient, easy, I love the online chat.

Everything is plain and simple and the interactions with customer service is always a pleasant experience. A friendly place, is Frank!

It's great cover, the representatives are friendly and knowledgeable, very easy to get a full in depth answer, not just a few lines.

The policy information is clear. The dental rebate amounts are higher than other funds.

The service is prompt, the cost of premiums are extremely competitive, the online portal is user-friendly and the rebate levels are excellent.

Cost effective, can acces info online and also an option to speak to staff if needed who are friendly

The cost of the premium is very affordable, the cover suits my needs very well, and the staff were so friendly and actually knew what they were talking about (unlike my previous fund - Bupa) The terminology that you use in the quotes is also very easy to understand, as sometimes the wording can be confusing. Your staff were also very helpful in clarifying an areas that were a little confusing I also liked that you were open beyond normal business hours as it made it very easy to be able to get into contact when it suited me The fact that most waiting periods for the extras cover was waived in your July promotion was also an extra bonus I am looking very forward to having you as my insurer and making claims with you in the future! Thanks again to your staff!

I find the level of cover provided to be excellent value for money, the online claims easy to use, I love being able to choose my payment frequency and if I ever need to speak to someone I find the staff friendly and helpful. I'm a very happy Frank customer!

By far and away the best customer service from the other funds I've used. Exceptional extras coverage too.

I see Frank as the best value health insurance provider and the customer service has always been superb

A lot cheaper than other funds and more in return for your money

Frank has benefited me through out my claim process and providing up to date cover and always providing quick helpful service

Not-for-profit, friendly, excellent website for information, big savings compared to 'the big ones." Not restrictive concerning practitioners as long as they are qualified.

Cheap and easy. Great cover and benefits

Because they are easy to deal with, very informative when using the website or chat and provide quality customer service when it comes to inquiries and claims

Affordable, friendly, has good refunds

Prompt returns and responses. Reasonable prices

Experience with the fund so far has been excellent

I get help when i need it and easy to claim

Joined Frank Health insurance over 2 years ago and couldn't be happier. Have had to use both our hospital cover and extras in that time. The service from Frank is great, never have any issues with our online claims or over the phone explanations. They make health insurance easy to understand and cut out the bulldust. Very happy we switched from another provider when we did. In terms of $ savings, our policy with Frank (which is better than our previous provider) is over $75 cheaper a month = savings of $900 per year! Thanks Frank :)