I wrote to inquire when your Aspen Eucalyptus Plantation Chair will be available in Espresso. I received an almost immediate email to let me know that my question was received, and while I appreciate the prompt response, I have not heard when the Plantation chair will be available in Espresso! I would really love to be able to have a couple of them around our fire pit. Please give me an ETA!

Simply love my stools

The DTY Store is my favorite for ordering furniture. Their products are beautifully crafted and easy to build. I have had 2 experiences with customer service. They are incredibly responsive and fulfill requests quickly. Don’t hesitate to purchase from DTY.

Had a problem with a. product they promptly sent a replacement psrt

My swivel stools are lovely and well constructed. I needed a small missing part, and DTY responded immediately with great customer support.

Ordered a lamp from Houzz that wasn’t tall enough for my shade. Tried to go online to get a return label and it wouldn’t let me print it. Frustrated big time!! Finally called the number on my receipt and had it taken care of. Shouldn’t be so difficult

Happy working with you

I'm impressive with their service. Highly recommended

Great customer service.

There was a leg that had a blemish on it. I reached out to customer service on a holiday weekend and received a response. A replacement leg was immediately sent. Customer service is outstanding and the product was very nice as well.

Great product! Came in a little damaged. Had replacement parts sent out within a few days Wish all company’s would respond the way you did

products good and when there was a problem, exceptional response to sending out needed parts within a day of us reporting the problem. We were surprised at how quickly the issue was resolved. Customer service was best we have had.

The sheets are cool, comfortable and generously cut.

I was very happy with the prompt response and replacement part your customer service department provided. I would consider purchasing other products from the DTY store in the future.

I recently ordered 4 Creede Swivel Bar stools from the DTY store. They arrived at my door within an amazing 48 hours of ordering. There was some damage to some of the seats. I sent an email and a photo to customer service. They responded immediately and sent out new seats. Amazing customer service. I would purchase from this company again

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I ordered some barstools via Wayfair but the assembly instructions came with contact info for DTYStore for any issues during assembly. One of the stools appeared to be missing a threaded insert on one of the legs, which wouldn’t allow the bolt to tighten. I submitted an email to customer service along with a photo, and within a day, a replacement leg had been shipped. In a matter of a few days, the replacement was received and the barstool was able to be fully assembled properly. Appreciate the quick support and friendly service.

Recently I made a complaint about the quality of a product I purchased, a Highland Dunes Buecker Wooden Buffet & Console Table. I bought it in February 2024 and within three months the finish is showing extreme signs of weathering with the external stain or oil peeling off. With this complaint I only received instructions for care, and no response to the very obvious pour quality of either the wood or the sealant. I returned a reply saying I had no problems with the instructions for care but inquired more about the quality of the material but noted that these instructions and qualifications were not provided on the on the purchasing website. On this further inquiry all I was told was that I should contact Wayfair the purchasing site, but obviously they are not responsible for the poor manufacture. I also noted that all such current products on DTYStore website are deeply discounted by 50% and more. Again no other response then they are overstocked. I am suspicious of that suggestion, but be that as it may be, I am deeply disappointed in not just the product but the cursory manner as to responding to my concerns and questions. I will never purchase a DTY product again.

These bar stools deserve a five star plus rating. They are built solid, easy to assemble, and added beauty to the great room. The photo shows from right to left; a black leather seat, bone leather seat and a beige fabric seat. The beige worked the best with our decor. They came with some of the best customer service I have ever worked with.

One of my products were damaged in shipping and the DTY store was very understanding and quickly responded and will be replacing the item.