great product , fit just right, best price, and was shipped out very fast, would purchase other products when needed . thank you .

I had been struggling for some time, including through local Honda Dealerships, to find a reasonable price of a replacement spare tire cover for my Civic Sport. Other sellers' prices were sometimes reasonable, but shipping ended up being more costly than the item itself. DirectFactoryParts had a reasonable price but also charged a reasonable shipping charge. The product arrived well packed within a week. It was OEM and perfect fit. I am very happy with my experience.

I received my order in a timely manner.

I bought the splash guard and it was priced really great. I got it, realized that I bought it by mistake because it wouldn’t fit my truck due to it being lifted. I wrote. Got one response that said call a number. Called, it said user was unavailable. I left my info to call back. Called every day and got the same unavailable. Then wrote an email with no response. Feel completely ghosted and abandoned by DirectFactoryParts. Great prices but most likely won’t buy anything again.

I ordered genuine Toyota cabin air filters. The filters were definitely the correct part and genuine Toyota. However, it was clear whomever packed the air filters was having a bad day. The box of air filters was jammed in a box that was too small for the filters. Although the filters were not ripped, I had to spend a good half hour bending the filters back into a reasonable shape so they would seal in the housing. Because they were genuine I'll give this supplier another chance the next time I need OEM parts.

The fan assembly I ordered showed up broken and no one will respond to my calls or emails to mitigate the problem. I’ve submitted pictures multiple times. I am not one to complain but this has been a horrible experience.

Happy customer

Marc

GREAT SERVICE RIGHT PART! GREAT PRICE. THIS COMPANY IS ON POINT.

Very easy to order, shipping was quick and the parts were just what I needed.

5 Star all the way

Still look for core refund on 4R160 transmisssion valebody how long should it be to see core charge refund . Sent back UPS over 2 week past?

Great service. Excellent parts.

The replacement lift pump works great, only issue being the bottom half(filter housing) is an old part number, and for a 2011-2015 f250. Not for a 2016, not a big deal, easy to swap that out.

Parts were oem and a decent price My biggest issue was how long it took it took to get them over days is rather poor Other than the delay I am satisfied

Thought I paid for expedited shipping but realized it was only expedited processing, good price and quality and communication.

Great costumer service. Call about a part and it was shipped the same day.

I am still waiting for the return I started…

Great prices and great factory parts.

Still trying to return my item can get a response neither to voice mail or email