Great customer service and fast shipping

Great service, delivery is not that quick but we live in a remote small town, packed well and always intact….

I have ordered several times from you guys and recently there have been different issues that either didn't ship, or order not in stock. Items that are not in stock need to be shown ion the website so we can use other distributors to get what we need. Also the last few times my orders are showing up at my house rather than my place of business. I know you guys use Shopify for checkout and we also use them for personal purchases. If Im using your business to order products, then it should default to my Business address. I cant keep checking shipping addresses for every product checked out through Shopify. This should be fixed.

Great product , fast shipping , good service .

Great turn around on shipping. Always satisfied.

Thank you for your great customer service in resolving an order we placed in such a quick manner.

Well packed and shipped fast

Love your service and timely delivery

I was spending so much on this gd milk for so long until I found this. Now I have 80+ bottles of milk stocked up. I don’t know why I did this to myself but I don’t regret it. Odds are I’ll do it again.

The product selection is great, but the shipping time is a huge inconvenience for our business.

5star

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The best prices anywhere! Quick shipping. I highly recommend!

Great stuff. Super service.

Great products. Always great service.

We order a lot of product fro Bariata Underground. About every other order is either wrong or damaged when it arrives. Customer service is great, but wish there wouldn't be a problem to begin with.

I used to brag to my friends about Barista Underground's customer service back when you (1) actually published a phone number for customers to call and (2) always had a real human being answer the phone within two or three rings. Your service was AMAZING and I proudly spent my money with you. Now your customer service is essentially non-existent. No, email nonsense doesn't count. I've been a loyal customer for 5+ years, spending tens of thousands of dollars with you, and this is how you say 'thank you'? By giving me some BS email form? I have two thoughts. 1. If I could find another online wholesaler for high-end, third wave coffeehouses like mine, I'd switch to them in a heartbeat. So I'm staying with you because you're the only game in town. Products and prices: good/okay Customer service: absolutely terrible 2. If you care about being in business to actually serve your customers (instead of being an impersonal online marketplace), I highly recommend that the leaders at Odeka/Barista Underground read Anything You Want by Derek Sivers.

Deliveries are occasionally damaged and or very late.

We purchase the 1883 Brand syrups, great selection at a good price. Very fast shipping too!

thank you for your service; orders are correct and shipped in a timely manner.