I was very impressed when Ava Innes took the trouble to let me know that there would be a delay in my throw arriving as the Post Office couldn't collect it from them due to the snow.

Very helpful service!

Speedy delivery - very easy service

Last winter I was in EU visiting a friend and slept under the most comfortable and warm duvet. She said it was Cashmere, typical in Eastern Europe, and here in USA had never seen cashmere duvets as we only have goose down or synthethics. I started researching and found Ava Innes but did not want to spend 1k on a company in Scotland that I could not easily return. Finally last month I made the purchase and let me tell you the quality of my sleep is great. Goodbye electric blanks and 3 layers and shivering and bad temperature regulation. I get in, the bit of weight is nice and snuggly and once in I’m perfect for the night. It’s warm with zero degrees outside and perfect with weather fluctuation to no jackets needed. I will be buying two more for my children. Best product hands down. Thank you for making the right US sizes and shipping here. Highly recommend!!

Excellent thank you. Arrived timely, there was no rush, packed well and good communications. The only thing missing was a pair of socks that was promised to me but we can sort that out later no rush.

Great

Thank you!

Delivered promptly, well packaged, lovely product. No complaints at all. Thank you.

Nothing to add but excellent service.

Lovely socks nice packaging and very helpful swift and kind service in receiving the package

Delighted with everything

Great experience many thanks

Amazing service and quality of product.

Great service

I bought a double year round duvet cashmere and wool over a month ago I always struggled with the cold and had to wear socks in bed all year round. I received the duvet very quickly which was aired before dispatch because I live in a flat and I don't have the facilities to do that. Since I got the duvet I sleep straight through and I am amazed that I don't even move at all during the night. I can't highlight enough how it changed my life, I wake up feeling rested and full of energy. I decided this year to invest in quality product and found that Ava Innes offers exactly what I was looking for, it is a long term investment and it's worth every penny. Thank you Ava for your time and your advice about which duvet would be best for me, this is the best purchase I have ever made.

Service was good, delivery was longer than expected.

Excellent service, thank you

Customer service was also excellent.

Great customer service in terms of follow up.

Excellent service, thoughtfully arranged at short notice. Arrived when promised and beautifully packaged. Thank you.