Cotswald Whisky, Not sure about the tasting notes. Not much honey more acidic taste. Not good for drinking in its own. Perhaps in a cocktail. Not one to drink again. After a good mouthful you just get a burning acidic taste. . not pleasant

This monthly subscription was a perfect birthday present for my dad's 74th birthday. He is a whisky lover and has tried all the usual one available in supermarkets, so this will give him some different ones to try.

As always, first-class whiskies, with clear and concise product details. An easy-to-navigate website, with no hassle checkout. Well-communicated dispatch details and prompt delivery. You couldn't ask for anything more!

Okay

I thought this was a great idea for Christmas. Unfortunately the delivery was worse than terrible and never arrived in time despite being ordered 1 month before Christmas. The gift then had to be changed to an online gift which the recipient set up and his 1st delivery was over 2 weeks late. I only hope delivery is sorted out as the whisky itself and the idea is great. I've already paid for the year, and my recipient was sent 1 extra pouch by way of an apology.

Birthday present purchased £192 package recipient received £96 package in email link despite email saying gift was £192. Emailed twice to seek reassurance error will be rectified only standard will reply soon response received.

I ordered the 6 month whisky subscription for my dad in November. He received the gift box but there was no information about the subscription in this box. On the FQA’s it states I should have received an email with a code for him to redeem his subscription, I didn’t receive this email. I contacted customer services on the 7th of Jan but have had no reply. I’ve essentially paid £112 for one small pouch of whisky. It’s such a shame as my partner has been subscribed since 2023 and has never had an issue so not sure why I’ve had such terrible service. My next step will be to call customer services to hopefully get this resolved. However as of right now I can’t give more than 1 star.

I ordered a 12 month subscription, but received a 6 month subscription. I have emailed customer services but have not received a response. Would not recommend or order again.

Ordered a 12 month subscription in December as a Christmas gift. They have sent a code for a 6 month subscription instead. Have emailed many times to try and rectify the issue and they have ignored all communication. Do not buy from this company. Christmas ruined.

Really disappointing that my latest delivery is yet again delayed. No notification until today even though it should have been delivered by now. Have been a long term customer but that’s it from me now.

Original owners TA and TS seem to have left the company as of Oct 2024 according to Companies House. Email early Jan to lay blame for no deliveries on their logistics partner. No replies to emails since. Will be making a refund claim for my outstanding subscription under Section 75.

Ordered a year’s subscription in December intended as a Christmas present for my dad. Yet to receive any whisky and not a single reply to the numerous emails I’ve sent. 100 quid down and none the wiser to where my whisky is. Avoid this joke of a company.

Same as many people, a subscription as a gift. The gift code he was provided does not work. We have emailed many times over th 3 weeks and none of these have been answered. I'd recommend anyone going through the same to contact their bank to raise a dispute for goods not provided.

Awful, you have sent me the wrong subscription and are not replying to my emails for help.

Absolutely dreadful company, I subscribed back in December and have still not received a single delivery. All emails have been ignored too. The keep taking money though. I have no reported this company. DO NOT ORDER ITS A SCAM

Zero stars. Been a member for two years all good until December, still waiting for the dram. Emails are ignored. Such a shame, I believe under new ownership, dreadful start.

Service is unpredictable and doesn't seem to be improving. Whisky is good which means I put up with it

The first two months were great however I've now not received anything in about two months. This isn't the cheapest subscription and the lack of delivery is making me reconsider this

Received the wrong order and emailed but have not heard anything back from the customer service team

Was given a voucher as a gift. Have challenged the fact that my bank card details are required to redeem the voucher. I don't believe this is true and only an internal requirement of Shopify the global purchasing platform. Have sent numerous emails and had zero response. VERY poor service. Not impressed. Also, privacy notice contains some questionable points particularly around legal basis of data processing.