Site reviews
Great Customerservice!
Great Customerservice!
Great Customerservice!
Great Customerservice!
Don't see the regular silver
Don't see the regular silver or gold brushes. Too bad
Don't see the regular silver
Don't see the regular silver or gold brushes. Too bad
My girls say its the
My girls say its the best brush they have ever used and they are picky! Thank you for helping us not have to deal with hairbrush fights anymore! haha
My girls say its the
My girls say its the best brush they have ever used and they are picky! Thank you for helping us not have to deal with hairbrush fights anymore! haha
Huuuuug
Huuuuug
Huuuuug
Huuuuug
Disappointed and Broken-hearted!
Let me be clear, I absolutely LOVE my shower detangler brush, however, when it broke during normal use, I was very disappointed. I contacted the customer service line and email, like I had done approximately two years prior when the exact same thing had happened. At that time their team was so apologetic and sent me two replacements for my inconvenience. This time when I emailed and explained my dilemma I was basically told tough cookies. I was heartbroken not only to find out, they no longer warranty their product since they now have their own website but that they wanted me to send them pictures to they could send them to their R&D people so it could help fix the issue going forward! My mind was blown! After explaining the brush I received directly from WetBrush was the brush that had failed, I was told since I didn't purchase it from their website there was nothing that could be done! I am hurt that as a consumer and customer, I am not their #1 priority and they want my help to fix their problem but expect me to be okay receiving nothing in return! So after I received this lack of customer service, I reached out to the BBB and will no longer use this product or promote it as I have done for years. Thankfully there are other options. Too bad this company got too big for customer service to be a priority any longer.
Disappointed and Broken-hearted!
Let me be clear, I absolutely LOVE my shower detangler brush, however, when it broke during normal use, I was very disappointed. I contacted the customer service line and email, like I had done approximately two years prior when the exact same thing had happened. At that time their team was so apologetic and sent me two replacements for my inconvenience. This time when I emailed and explained my dilemma I was basically told tough cookies. I was heartbroken not only to find out, they no longer warranty their product since they now have their own website but that they wanted me to send them pictures to they could send them to their R&D people so it could help fix the issue going forward! My mind was blown! After explaining the brush I received directly from WetBrush was the brush that had failed, I was told since I didn't purchase it from their website there was nothing that could be done! I am hurt that as a consumer and customer, I am not their #1 priority and they want my help to fix their problem but expect me to be okay receiving nothing in return! So after I received this lack of customer service, I reached out to the BBB and will no longer use this product or promote it as I have done for years. Thankfully there are other options. Too bad this company got too big for customer service to be a priority any longer.
Got my merchandise quickly Al
Got my merchandise quickly Al ready using my new brush.
Got my merchandise quickly Al
Got my merchandise quickly Al ready using my new brush.
All good bought two wish
All good bought two wish it was more firm
All good bought two wish
All good bought two wish it was more firm
Got the order faster then
Got the order faster then I thought
Got the order faster then
Got the order faster then I thought
okay
okay
okay
okay
Everything went great in ordering
Everything went great in ordering and shipping
Everything went great in ordering
Everything went great in ordering and shipping
Good
Good
Good
Good
My order went missing, very
My order went missing, very bad customer service
My order went missing, very
My order went missing, very bad customer service
Poor customer service
They offer 20 percent off that does not cover shipping
Poor customer service
They offer 20 percent off that does not cover shipping
Brushes break
Wet brush will not stand behind its products they will not replace if breaks while brushing hair
Brushes break
Wet brush will not stand behind its products they will not replace if breaks while brushing hair
Broken brushes
I have purchased 2 of these brushes both have broke while brushes hair when ask wet brush to replace sent in pictures offered to send broken brushes in. Offered 20 percent off that does not even cover shipping. Wet brush does not stand behind its product.
Broken brushes
I have purchased 2 of these brushes both have broke while brushes hair when ask wet brush to replace sent in pictures offered to send broken brushes in. Offered 20 percent off that does not even cover shipping. Wet brush does not stand behind its product.
Wetbrush is quick to deliver
Wetbrush is quick to deliver and have so many designs that you would love.
Wetbrush is quick to deliver
Wetbrush is quick to deliver and have so many designs that you would love.
Well. I guess I was
Well. I guess I was allowed to check out for an item they didn’t have and they just replaced it with another random product instead. So. There’s that.
Well. I guess I was
Well. I guess I was allowed to check out for an item they didn’t have and they just replaced it with another random product instead. So. There’s that.
Great Brushes
I bought the nightmare before Christmas set for my grandkids. They are the best brushes to use for detangling. The kids love them and mom is happy to with no fighting to brush their hair after showers anymore. I have been using wet brushes for years. They are the absolute best!!
Great Brushes
I bought the nightmare before Christmas set for my grandkids. They are the best brushes to use for detangling. The kids love them and mom is happy to with no fighting to brush their hair after showers anymore. I have been using wet brushes for years. They are the absolute best!!
Poor product, no response from
Poor product, no response from support.
Poor product, no response from
Poor product, no response from support.
Awesome
Awesome
Awesome
Awesome


