It’s absolutely beautiful!!

Great product!

Great company prices and quality

Did not like the fact that it takes over a month to get my item

They took over a month to ship the products. It’s annoying

Great service, product value, very happy!

Super slow shipping. Over a month and no estimate of when my items will arrive.

Do not buy…. At first I had high hopes for this brand as the reviews were quite positive and the prices were unbeatable. After spending roughly $4000 on a ring it just went downhill from there. After waiting two weeks and hearing nothing back from them, I called. For three more weeks I got excuse after excuse on why my order was not being completed. Finally, after calling nearly every day, they told me that the ring I had chosen is no longer in production and they would have to make something else. The email then described using a different cut stone that I did not choose, to help complement the new design that I had no knowledge of them making. That was the last straw and I was able to thankfully get a full refund. Ultimately it’s up to you if you’re gonna purchase items from their website but be ready for poor phone connection and employees at call centers that are not based in the USA, and terrible customer service. You are better off spending the extra couple hundred on a reputable site.

Love, love, love. Extremely happy with response correspondence and delivery to my home.

Merchandise was delivered on time and very good quality.

Shipping was on time von diamonds definitely keep my business.

Order shipped 3 weeks late. I cancelled the order and they still shipped it out 2 days later and then held on to my refund until I shipped the order back

I like the products once they came. I was expecting them to arrive 2 weeks after I ordered them. That time came and went without any shipping updates. I reached out twice to get updates. First time I was stonewalled, second time Michael was helpful. I received the product 3 plus weeks after order. Their online order detail look up does not work (or didn’t for me). The website wanted me to download some app to track my shipment. I found the online experience after sale to be very lacking

Very pleased with product but very disappointed with delivery. Arrived a week after promised ship date

Four stars v, five star given delay of delivery!

I ordered a ring months before a planned engagement. Weeks go by without any updates. I knew I was gonna be frustrated after the first email reply they told me “rest assured” which means we have no idea. They could not give me any information on delivery the entire time I was waiting. The week before I was back and forth with them almost daily. I had to escalate my issue to a manager because the lack of care from customer service. They still could not give me any information ETA after months. Then of course we get shipping notice the day after we leave for the engagement trip. I would never buy from Von again.

Beautiful customer service

Customer care team were quick to respond. I ordered a custom piece, but there was no information with lead times to receive the bracelet. If I had been on a tight timeline I would have missed the mark with my wife. The shipping details weee also very sketchy. I never received good information on when my item would ship, then all of the sudden it showed up… Processing times and detailed shipping information needs to be improved.

Fast shipping reliable customer service.

I am way beyond satisfied with my ring. It's both beautiful and elegant at once.