This was a repeat purchase
This was a repeat purchase for me. My initial experience and the product quality were excellent, which is why I felt confident ordering again. Unfortunately, this second experience was extremely disappointing.
The hair is advertised as top-quality European hair, with a price point that reflects that claim. However, there is no possibility that the product I received meets that description. The hair was coarse and not soft at all. Within just days of installation, it appeared fried and severely compromised.
I was forced to return to my stylist twice within three weeks to have the fried, tangled ends cut off — resulting in the loss of expensive length and additional out-of-pocket costs. I have genuinely seen inexpensive hair purchased from Temu that looked better than this product, which is unacceptable given the premium price.
I strongly advise others not to waste their money or time.
The complaint and return process through customer service was equally disappointing. The advertised “easy returns” policy is anything but easy in practice. Dealing with customer support was extremely frustrating and unhelpful.
I provided CanadaHair with multiple opportunities to rectify the issue before leaving this honest review, and they chose not to meaningfully address the problem.
This has been a very expensive lesson learned. If zero stars were an option, that is what I would give.
