Really disappointed with my experience
Really disappointed with my experience shopping with PepperMayo. While I will say the customer service team did respond to my emails, the outcome was extremely disappointing and no meaningful resolution or goodwill gesture was offered.
The biggest issue is how inconsistent and inaccurate their sizing is. I specifically checked the size guide and even contacted customer support before ordering to make sure I selected the correct size, only for the item to arrive completely wrong. I ordered the Sibel blazer in an S/M based on their recommendation, and it was enormous—far beyond an intentional oversized fit, fitting more like a UK 14–16 when I am typically a UK 10. It was completely unwearable.
What makes this even more frustrating is that this wasn’t my first sizing issue with PepperMayo. I had previously experienced the same problem with another order, so to have it happen again despite checking sizing beforehand is really unacceptable.
Their returns and exchange policy is also incredibly restrictive and not customer-friendly. For an online fashion retailer where customers are relying entirely on photos, measurements, and sizing advice, there should be far more flexibility—especially when sizing is clearly inconsistent. Instead, customers are expected to absorb the cost of inaccurate sizing with very little support or accountability.
To make matters worse, the quality simply does not match the price point. For the prices being charged, I expected much better materials, fit, and overall finish.
Although customer service did reply, the overall experience has left me very disappointed. Between the inconsistent sizing, poor value for money, and inflexible returns policy, I would be very cautious about ordering.
