So far so good

Excellent

very convenient

J!NS is the best eyeglass company I've ordered from online.

Slow to receive glasses, but was pleased with them once they got here. E-mail correspondence with representative was timely and appreciated.

Great customer services so far

Helped with my prescription and updated me on shipping. Great customer service!

Customer services are great. They answer and help your questions immediately.

Wonderful customer services

Great everything

Great service! Jayson M. was extremely helpful and professional.

Shipping time was great, quality of item you can tell is great quality but unfortunately the frame size was too big for my face so I had to return. Return process was quick and easy thanks to the responsive customer service team and I received a full refund like 2-3 days after I dropped it off in the post office. Overall great experience with Jins and will buy from here again.

Satisfy with the service. But the website is not stable. Losing my prescription when I placed my order. Have to submit the same prescription again. After few days, the original prescription appeared again in my account, resulting having two prescriptions which are exactly the same. Contacted customer service after I placed the order for the missing prescription issue but they were not able to help. Have to upload it again on order for the order to proceed.

Great customer service!

5 stars as always!

Customer service was helpful and kind. Shipping took as long as I expected. Disappointed in the quality of the frames.

US website needs some work. The prescription upload process needs to be fixed

Shipping and service was great. Awesome communication from JINS Support.

I have ordered eyeglasses from JINS at least 4 times and only one time I was disappointed, due to nose pads is not what I meant to order. I like the smoother type of nose bridge made glasses v. pads or prong like nose guards that touch the nose...it was my mistake, but I think it's a missed feature a customer can easily do when ordering their glasses...nonetheless, great store!

great