We travelled from Australia and got a pair of prescription glasses made at Jins Ginza. We were very well looked after by Hue at the store, who was so lovely and helpful with our experience in store! We couldn't be more happier with the service provided. Thank you!

I just recently received my favorite frames ever! The amber colored Cheshire Cat ones that I saw online & took the risk of ordering without actually trying on. I was so happy to open the package and see them. . . . they are truly a work of art. So light and beautiful, fitting my face perfectly! I accidentally smashed the nice black hard case that was included in the mail because I forgot I placed them temporarily on the trunk of my car :( . . . . . So I contacted Jins customer service and asked if they could send me a replacement case. They kindly said yes, and I just received this 2nd case in the mail yesterday :) I truly am very impressed with Jins as a company, and with their excellent, attentive, and supportive customer service! 🙂

Because I bought my jins in China, I was worried about the repair fee, but the clerk's service attitude was very good and left me with a great shopping experience. 2024 10.5Saturday afternoon

I was the first time ordering glasses online,today I got my glasses just with one week,shipping so fast,the glasses I got very comfortable,light and the version is correct! Thank you! I will order again!

8月に韓国から福岡に旅行する予定です。 旅行に行く前にあらかじめ眼鏡の処方箋をジーンズの眼鏡に出すと、日本に入国後すぐに眼鏡を作ることができますか？レンズは累進多焦点レンズにする予定です

Quite disappointed with my lenses. My eyes seem to hurt after wearing your frames and looking through the lenses, which is a problem I never had my previous glasses.

I have no issue with the product itself. The glasses shipped within 2-3 weeks as expected though it seems that the drop off date didn't correspond with the label creation date, but that wasn't really a big issue. My main issue was with the service at the store. The representative helping us out seemed very aloof (which I am a bit understanding of since there is a lot of traffic at the store). They also were not super attentive and seemed to rush through the process (ie. I asked for the glasses to be shipped, but when she printed out the receipt, it showed that I was to pick the glasses up from the store and I had to remind them that I wanted the glasses shipped. Additionally, I had asked for an itemized receipt for reimbursement for insurance, but they had only given me a regular receipt, so I had to remind them to provide me an itemized receipt). Another issue I had was that, I had specifically requested a Black glasses case holder (which is mentioned on the receipt as well), but instead I got a red case instead. I'm not sure if this was on the representative at the store or another employee. Another issue I had was when I got confirmation of shipment / USPS label was created, I also got another persons email confirmation shipment / USPS Tracking information as well which contained the person's address and information. I feel like this is a privacy issue, and I hope my information wasn't sent to another party as well. The last issue I had was that I got blue light in added which was an extra 30$, but I found out later through a promotional email that there was a promotion where blue light was free for online purchases which just made me feel like I got slightly deceived into paying 30$ more. This point is just slight personal bitterness, but I wish the promotion was held both online and in store or that I was aware of this promotion earlier so that I could buy it online. Overall, the product is good and set at a good price, but the customer service / my ex...

Easy to order and customer service fantastic.

Thank you! You guys are the best! I got my first pair of JINS in Osaka when I visited Japan many years ago. I was thrilled that JINS came to US and have been ordering my new glasses since then. :)

Best

Great

I love Jin’s great customer service

Excellent service!!

The service was top notch!

The vision is clearer than other glasses I was used to, and about the weight, it is indeed the most lightweight I've ever seen. The delivery was on time. Very happy!

Too slow. The order took almost 2 months to process and arrive. The glasses are too tight. Customer service didn’t really help when I asked why it was taking so long. Customer service and product quality has really plummeted in the past 3 years.

Everything went just fine, came with everything with relative speed.

An overall good experience with JINS. It did take awhile to ship but it’s because I got special lenses. Worth the wait!

Awesome customer service.

Shipping was fast and everything is of good quality!