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home,garden & furniture
home,garden & furniture
home,garden & furniture
Neal🇬🇧
Amateurish Pelham Street Manager
This morning I received an online order from Jonathan Adler UK which was sadly damaged. So I telephoned the UK customer service number listed on the UK website to organise a replacement. It took multiple attempts to get through before a very out of breath woman finally answered the phone. She seemed disinterested and confused as to why anyone might be phoning, and explained that she was the manager of the Pelham Street store in London. For someone in a ‘management’ position her customer service skills were beyond poor (no apology or acknowledgment of me having been sent a damaged item) and was weirdly confrontational when she claimed I had given her a product code instead of an order number (I hadn’t). I asked if I could simply speak to someone in customer service and she said she didn’t know how to do that, instead mumbling something about them being in America. She proceeded to give me an email address to direct my enquiry. Which was different to the customer service email address listed on the UK website. I highlighted this discrepancy to her, to which she simply said “I don’t know anything about the website it’s not my job”. The telephone call ended with the ‘manager’ of the Pelham Street store hanging up the telephone while I was mid-sentence. Really disappointing that a brand I love has such amateurish, unprofessional staff doing such a poor job of representing the company.
