I have returned them and I'm hoping for a full refund. I'm sad the fit was so bad.

Return of item was easy although disappointed that the sizing was wrong

Terrible service. I will be relictant to purchase from this company again. The trainers were too small, despite ordering the usual size. No return label was included, and when I tried to request a return online, the website would not recognise my order number. As a result, I have been unable to return the item. I also emailed customer service and received no response after several days. Overall, this has been a very poor customer service experience.

This is now my 4th pair of TOMS Alpargata Ladies Shoes and I was never disappointed. I will be purchasing the same and maybe a different style in the future.

Been amazing

Insulting delivery charge with no apology on late delivery.

Great shoes

Too wide and more gold thread evident on the shoe than was visible on the website. The return item has apparently been misdirected at Heathrow and so Im still waiting for my refund.

Great communication, thank you 🙏

Easy to order and advised from start to delivery which is great and within a short time frame

Shoes are great, but took over 3 weeks to be delivered.

They arrived on time with great tracking. Considering they are not based in England the service is very quick. Also well packaged.

awful.

Terrible - the shoes have never reached me and they’re no help at all.

Diabolical service. I do not have the order but am being asked to review it. Keep getting rediculous messages about delays at customs. Have asked for my money back but have neither the money or the shoes. Will never deal with Toms again.

Great as always. Was kept up to date with delivery which was helpful and I liked the message with the tracking info on it. Only hold up was customs and that just put it out a day. But nobody has control with that apart from customs .

I won’t be buying from Toms again because of the shockingly poor customer service and ridiculously long delivery time.

Fantastic

The dye on the zigzag design inside the shoe comes off on my socks and feet couldn’t get some of it off my toes NOT HAPPY very cheaply made

Good service and quick delivery