Everything was received as expected

Great company

I had an order that got processed on June 13th and I still haven’t got a shipping confirmation

Topcon product was delayed by weeks . Unsure who’s fault it was

It hasn’t been delivered

I still haven't received my order

See review I just finished writing? Why another one? IN Short, TITAN TOOLS Direct you can't BEAT the service, one of the REPS wonderful service and caring about you and getting the equipment to you. 2nd time buying Pro Equipment and next time I need something, TITAN will be my FIRST Go To. . . . . Thank you.

Filled out a Return Authorization Form on May 4th 2026 , and have been waiting ever since for Titan Tools Customer Service to refund my money . Every time I email, I’m ignored and when I did call, inquiring about the return, a very lethargic Customer Service Female Rep. kept regurgitating ( like a robot ) that I needed to email Customer Service for the return and hung up,on me . Very, very, poor Customer Service & I’m filing a complaint with the BBB.

Everything went very smoothly from ordering to receipt of item. The slant board is well-made and exactly what I was hoping for. The varying degrees of slant are very helpful in creating my artwork.

just takes way to long to get anything you order without any update on when it will ship

Titan Tools had the best price on the Klein CL900 clamp-on multimeter. Online ordering was easy. Order was placed on May 7, but didn't ship out until May 26. USPS took another week so I didn't receive the package until June 3. I needed the tool in a week, not a month so this was a frustrating experience for an item that was "In Stock".

The very best safety vest in the business.

Wish my items came sooner then they did was worried I was getting scammed customer service was good about it though

Charge $25 for shipping and takes an over 3 weeks to ship. Then sending ups ground on top of that. Horrible. For that price it should ship within 3 days and be sent via ups or fedex. Been 26 days since order placed and won’t receive for another 3-4 days. Do better.

Need receipt with taxes on it. Not just the cost and shipping.

Seller needs to improve communication regarding shipping and tracking information.

Very friendly and helpful, fast delivery

It took 16 days for my in stock order (2168) to ship. In the year 2026, that is not competitive and is unacceptable. There is no real time website information regarding shipment status (processing, preparing, etc). The website offers a customer service contact telephone number that is non-functioning. The number rings, the line goes dead and never connects with anyone. Your operation and its lack of transparency is one of the most disgusting businesses I've ever encountered. The boastful language found on the Titan Tools website under "About Titan Tools Direct", as it pertains to "Unmatched Service and Support" is quite amusing, as is the ". . . unwavering commitment to our customers" statement. I find it to be quite misleading. I will not be a returning customer to Titan Tools.

Ordered a pad of 8x8 graph paper on 2/22. Didn’t ship for 9 days. Received an email stating there was a delay due to high order volume and it would ship “on or about the next few business days”. Waited 3-4 days and still no ship notification. Called customer service and the agent said she would call the warehouse and get it shipped in the next couple days. Finally shipped 15 business days after placing order (3/13). It was shipped ground which took an additional 5 days. Ordered Feb 22. Arrived March 18. Almost a month for a domestic ship pad of paper. While waiting I shopped, ordered, and received a different pad of paper from another company.

I ordered the Spectra Precision LL100N from Titan Tools Direct. Their website said it was in stock and would ship in 4 to 7 days. It took three weeks before I finally received the product. Once I received the product it was defective. I called Spectra Precision Technical Support directly and we walked through set up steps and troubleshooting and they determined it was a defective unit. They told me to call Titan Tools Direct and said if they do not take care of the problem that Spectra would take care of it for me. I called Titan tools direct and was told that they have to check with the warehouse to see how they would handle this situation. I am waiting for a return phone call.