Still waiting for my kneepads to come in

Very high quality. Worked in utility locating 15+ years open multiple structures throughout the day this is built to last.

Took too long to receive my product. Almost a month,wish it were faster.

Everything was received as expected

Great company

I thought shipping was a bit excessive

Topcon product was delayed by weeks . Unsure who’s fault it was

See review I just finished writing? Why another one? IN Short, TITAN TOOLS Direct you can't BEAT the service, one of the REPS wonderful service and caring about you and getting the equipment to you. 2nd time buying Pro Equipment and next time I need something, TITAN will be my FIRST Go To. . . . . Thank you.

Everything went very smoothly from ordering to receipt of item. The slant board is well-made and exactly what I was hoping for. The varying degrees of slant are very helpful in creating my artwork.

Titan Tools had the best price on the Klein CL900 clamp-on multimeter. Online ordering was easy. Order was placed on May 7, but didn't ship out until May 26. USPS took another week so I didn't receive the package until June 3. I needed the tool in a week, not a month so this was a frustrating experience for an item that was "In Stock".

The very best safety vest in the business.

Wish my items came sooner then they did was worried I was getting scammed customer service was good about it though

Need receipt with taxes on it. Not just the cost and shipping.

Seller needs to improve communication regarding shipping and tracking information.

Very friendly and helpful, fast delivery

It took 16 days for my in stock order (2168) to ship. In the year 2026, that is not competitive and is unacceptable. There is no real time website information regarding shipment status (processing, preparing, etc). The website offers a customer service contact telephone number that is non-functioning. The number rings, the line goes dead and never connects with anyone. Your operation and its lack of transparency is one of the most disgusting businesses I've ever encountered. The boastful language found on the Titan Tools website under "About Titan Tools Direct", as it pertains to "Unmatched Service and Support" is quite amusing, as is the ". . . unwavering commitment to our customers" statement. I find it to be quite misleading. I will not be a returning customer to Titan Tools.

Ordered a pad of 8x8 graph paper on 2/22. Didn’t ship for 9 days. Received an email stating there was a delay due to high order volume and it would ship “on or about the next few business days”. Waited 3-4 days and still no ship notification. Called customer service and the agent said she would call the warehouse and get it shipped in the next couple days. Finally shipped 15 business days after placing order (3/13). It was shipped ground which took an additional 5 days. Ordered Feb 22. Arrived March 18. Almost a month for a domestic ship pad of paper. While waiting I shopped, ordered, and received a different pad of paper from another company.

I ordered the Spectra Precision LL100N from Titan Tools Direct. Their website said it was in stock and would ship in 4 to 7 days. It took three weeks before I finally received the product. Once I received the product it was defective. I called Spectra Precision Technical Support directly and we walked through set up steps and troubleshooting and they determined it was a defective unit. They told me to call Titan Tools Direct and said if they do not take care of the problem that Spectra would take care of it for me. I called Titan tools direct and was told that they have to check with the warehouse to see how they would handle this situation. I am waiting for a return phone call.

We ordered a permit docbox on January the 14th. It did not arrive for nearly a month which prompted me to call for status. The gal who answered was very personable but it was clear the order hadn't progressed. She got it moving and the docbox was delivered a couple of days later. . . all the way from Ocala, which is less than two hours up the road.

The Bosch 3. 7V Lithium-Ion Battery Pack is fine, but the customer service was not good. The battery pack arrived 4 weeks after purchase even though it was listed as "in stock" when I bought it. I was told the Titan Tools Direct website was not up to date but that a manager had been made aware that I felt deceived. No one offered to credit even a nominal amount to my account for the inconvenience, and the manager never contacted me. That's not how you treat customers, especially when I could have bought it on Amazon as opposed to a company based in a bordering state.