Shipping was as expected.

I'm not good at English, so I'm sorry for speaking in Japanese. 　細かい所の質問まで対応いただき、ありがとうございました。御社のシステムを、利用させてもらっている場所が結構あるので、また、何かありましたら、よろしくお願いいたします。　前島

Works great. Only small problem I faced at the end - after wake up my desktop from sleep mouse dongle has to be re-inserted because mouse is still "on the screen" but not visible. Pressing Ctrl shows position of invisible mouse but mouse not moves anywhere. This is really not big deal at all - any device is not perfect - but just FYI.

everything has been great ;)

I did reach out to support and they responding quickly and helped me with my issues. Several emails back/forward and at the end, issues was resolved. Great product and Fantastic Support Staff Thanks! /Charlie

Support got back with me very quickly. They knew exactly what was wrong and guided me to a fix. Great support!

Overall, the product was good. I wasn't they had better explanation of which device would be better suit you. I bought the wrong after doing the best-fit automation. The customer services experience was good. They didn't all my return but did find me a suggestion for my needs for the one I have.

Very good and quick Support, even at the end it doesn't fit. Would Look again in the future

very good company.

Took time to find solution

I ordered a KVM for my Mac and PC but it turned out that I had chosen the wrong one for my setup. The support helped me figure out the issue through very clear troubleshooting and sent a another model as a replacement, which has been an absolute joy to use. I also encountered an issue where my work laptop wouldn't allow more than one network connection, and the network card of the KVM resulted in wifi not working. The support responded with a solution within an hour, and everything went back to being really smooth. One of the best products I've bought, and one of the best companies I've ever been in contact with.

This review is for those wondering about TESmart customer service should you need it. I initially emailed a product question and receive a detailed response within 24hours. I later had to return an unopened KVM product and was sent an RMA after specifying my reason for the return; once they received it back my account was promptly refunded minus a few dollars for shipping in my case.

Thank you for IR receiver

Amazing product and even more amazing customer support. I had issue with QMK firmware on keyboard and the support team had no issues helping me out with firmware update!

I had an issue with recognizing the keyboard and mouse on one PC. The suggestions provided pointed to a USB cable that had failed.

Very fast shipping.

Very good service. Questions are answered also at the weekend.

TesMart is great. Super helpful, the assistantance in selecting tge correct unit was awesome!!

Product received in a timely manner and straight forward to set up.

Fast shipping, everything arrived as it should.