Site reviews
Great thanks
Great thanks
Great thanks
Great thanks
I had high hopes for
I had high hopes for this XXL WIFI smoker. It seemed like exactly what I needed. The box arrived with no obvious damage. While unboxing, I noticed a small dent on the front plate & part of the front plate side walls were bent as well. I wasn’t thrilled, but I was able to correct those issues to an unnoticeable state & I gladly proceeded on with a positive attitude, still excited about my new investment. As I lifted the main body out of the box, I noticed a large dent on the top of the smoker, almost all of the way from front to back. I’m really not happy now, but I want to overlook it & keep moving forward. My wife saw the smoker & immediately noticed the dent, & wasn’t as forgiving as I was being. Next up, I grab the hopper/auger/pellet burn cup assembly & yet again, I notice a dent on top of the pellet burn cup. I can tell that this dent/bend is not going to affect the performance of the unit, so again, I press on. Attaching the hopper assembly to the main body proved to be a challenge. And yes, I do have somewhat of a brain, but I have never struggled assembling anything in my life as much as I did with this hopper. It’s like either the hopper or the auger portion of the hopper assembly or the main body isn’t square even though I don’t see any obvious deformation. Once I finally got the hopper attached I then noticed that the ash dump release lever is now wedged by the auger/pellet burn cup. I removed & reattached the hopper several times but still ended up with the same result. I called in to tech support & was told to beat the ash dump lever with a rubber mallet, which I did to no avail. I am now going to have to yet again reach back out to tech support & see what’s next I didn’t pay $1600 to have all of these dents, nonfunctional equipment, & brand new parts that require beating with a hammer. Hopefully Camp Chef will correct my issue & get me the defect free smoker that I paid for & am so looking forward to using. I will gladly update the revi...
I had high hopes for
I had high hopes for this XXL WIFI smoker. It seemed like exactly what I needed. The box arrived with no obvious damage. While unboxing, I noticed a small dent on the front plate & part of the front plate side walls were bent as well. I wasn’t thrilled, but I was able to correct those issues to an unnoticeable state & I gladly proceeded on with a positive attitude, still excited about my new investment. As I lifted the main body out of the box, I noticed a large dent on the top of the smoker, almost all of the way from front to back. I’m really not happy now, but I want to overlook it & keep moving forward. My wife saw the smoker & immediately noticed the dent, & wasn’t as forgiving as I was being. Next up, I grab the hopper/auger/pellet burn cup assembly & yet again, I notice a dent on top of the pellet burn cup. I can tell that this dent/bend is not going to affect the performance of the unit, so again, I press on. Attaching the hopper assembly to the main body proved to be a challenge. And yes, I do have somewhat of a brain, but I have never struggled assembling anything in my life as much as I did with this hopper. It’s like either the hopper or the auger portion of the hopper assembly or the main body isn’t square even though I don’t see any obvious deformation. Once I finally got the hopper attached I then noticed that the ash dump release lever is now wedged by the auger/pellet burn cup. I removed & reattached the hopper several times but still ended up with the same result. I called in to tech support & was told to beat the ash dump lever with a rubber mallet, which I did to no avail. I am now going to have to yet again reach back out to tech support & see what’s next I didn’t pay $1600 to have all of these dents, nonfunctional equipment, & brand new parts that require beating with a hammer. Hopefully Camp Chef will correct my issue & get me the defect free smoker that I paid for & am so looking forward to using. I will gladly update the revi...
Shipping is fast, phone wait
Shipping is fast, phone wait times for help are interminably long. Once you actually speak to someone, they are helpful.
Shipping is fast, phone wait
Shipping is fast, phone wait times for help are interminably long. Once you actually speak to someone, they are helpful.
Camp Chef no issues your
Camp Chef no issues your shipper FedEx terrible.
Camp Chef no issues your
Camp Chef no issues your shipper FedEx terrible.
Great quality, it will even
Great quality, it will even been better when you get a door in stock.
Great quality, it will even
Great quality, it will even been better when you get a door in stock.
I have had my current
I have had my current camp chef camping grill for around eight years! I have many Camp chef accessories that go on it, and I have been overly pleased with everyone of them! Satisfied customer, Angelo D’Antoni
I have had my current
I have had my current camp chef camping grill for around eight years! I have many Camp chef accessories that go on it, and I have been overly pleased with everyone of them! Satisfied customer, Angelo D’Antoni
Customer service was amazing! Product
Customer service was amazing! Product was exactly what I wanted. Shipping was fast. Packaged well. Arrived ahead of expected time.
Customer service was amazing! Product
Customer service was amazing! Product was exactly what I wanted. Shipping was fast. Packaged well. Arrived ahead of expected time.
When opening the box I
When opening the box I found the regulator and in the paper wrapping I noticed a small rubber ring. I called the number provided to find out if the ring was A) needed and B) if so where does it get attached to, the oven attachment or the propane cylinder? The agent was polite but absolutely had NO idea where it should be placed- he had no instructions but offered me good luck. I placed the ring on the oven insertion and it works. Retrospectfully I think all I needed was the ring which must have fallen off, but yes the new reg works. Instructions should have been provided.
When opening the box I
When opening the box I found the regulator and in the paper wrapping I noticed a small rubber ring. I called the number provided to find out if the ring was A) needed and B) if so where does it get attached to, the oven attachment or the propane cylinder? The agent was polite but absolutely had NO idea where it should be placed- he had no instructions but offered me good luck. I placed the ring on the oven insertion and it works. Retrospectfully I think all I needed was the ring which must have fallen off, but yes the new reg works. Instructions should have been provided.
Thank you
Thank you
Thank you
Thank you
It is functional. Shelf could
It is functional. Shelf could be deeper and the screws should have a “stop” to keep it aligned when engaging into place.
It is functional. Shelf could
It is functional. Shelf could be deeper and the screws should have a “stop” to keep it aligned when engaging into place.
Great customer service. My fire
Great customer service. My fire pit had a broken valve tip and CC shipped me the new part within 2 days.
Great customer service. My fire
Great customer service. My fire pit had a broken valve tip and CC shipped me the new part within 2 days.
customer service took too long.
customer service took too long. was not helpful. and was not able to explain why the one product i was interested was not covered by the sitewide sale.
customer service took too long.
customer service took too long. was not helpful. and was not able to explain why the one product i was interested was not covered by the sitewide sale.
Average at best. Clicks as
Average at best. Clicks as if there were a piezoelectric igniter, but I have yet to see a spark. I have no idea if there is one of these on the model as it is not listed anywhere on the website. Supposedly there is the ability to adjust the heat, same as you would on a gas stove at home. In reality, its either full bore flames, or next to nothing. When assembled, unit is 3-4" lower than counter height.
Average at best. Clicks as
Average at best. Clicks as if there were a piezoelectric igniter, but I have yet to see a spark. I have no idea if there is one of these on the model as it is not listed anywhere on the website. Supposedly there is the ability to adjust the heat, same as you would on a gas stove at home. In reality, its either full bore flames, or next to nothing. When assembled, unit is 3-4" lower than counter height.
Replacement for one I accidently
Replacement for one I accidently threw out.
Replacement for one I accidently
Replacement for one I accidently threw out.
No issues with ordering.
No issues with ordering.
No issues with ordering.
No issues with ordering.
Agent was real helpful
Agent was real helpful
Agent was real helpful
Agent was real helpful
works as it should. slow
works as it should. slow on shipping dew to fedex
works as it should. slow
works as it should. slow on shipping dew to fedex
Fit perfectly and was very
Fit perfectly and was very good quality
Fit perfectly and was very
Fit perfectly and was very good quality
Awful. Customer service does not
Awful. Customer service does not exist. Hopefully. . . because if it DOES exist, it is the saddest execution I've ever come across.
Awful. Customer service does not
Awful. Customer service does not exist. Hopefully. . . because if it DOES exist, it is the saddest execution I've ever come across.
Doesn’t fit the single burner
Doesn’t fit the single burner like is states it does. I had to modify the burner in order to fit(cut the opening side bar off). I also had to get the Velcro strap from the old case and sew it onto this new case. Other than those 2 things, hopefully this one lasts me longer than the other.
Doesn’t fit the single burner
Doesn’t fit the single burner like is states it does. I had to modify the burner in order to fit(cut the opening side bar off). I also had to get the Velcro strap from the old case and sew it onto this new case. Other than those 2 things, hopefully this one lasts me longer than the other.
