The low rating is not for the chair, the chair is great. Instead, it is about the delivery service which left the package in front of my apartment building. Having a 35kg package that you need to handle yourself is unacceptable in my opinion. They only have a small disclaimer in the FAQ that tells you this.

Livrare in termenul anuntat, produs ambalat cu grija. Totul OK

squeaking backrest in fixed position

Rapid si eficient

Please don;t deliver via DBSchenker. They do not deliver the product at your door. For example if you stay in a flat, at the 8th floor, they will deliver at the ground level of the flat. Also I was not informed about this aspect.

Great chair

All good

One crucual piece of an order was missing which resulted in overall waiting time of 2 months before I will get to use my chair. I would’ve given 1 start, but bumping it to 3 because I got a partial refund

Great product, communication not so much. I am really happy with the chair I bought at steelcase. The customer experience from ordering till arrival, however, was not great. I fully expected that the delivery of my order would take a while, that was clear from the moment i ordered on the site. The communication about the different steps in the production and logistics process was completely insufficient. I received a message saying my order was shipped a day after ordering, which could not be the case since the product would be "custom made for me". After that, complete silence untill a couple of weeks after that. that message only contained a title saying i should be a littel more patient. 2 weeks later i contacted steelcase myself, not knowing the current status, and a day after that i got contacted by the delivery company. This is something that i think can be and should be improved.

I placed an order on October 23rd, the estimated delivery date was indicated to be “as stated in the website”, which was up to 3 weeks. A month has passed, I had to contact myself support to ask when my order would be delivered. They indicate me between 18-19 November. It was not delivered and I received no contact from them or the courier. It is astounding a premium product has this support. After reading here other experiences I am considering cancelling my order, this is not going to end well. Update: the order was further delayed, however it was finally delivered. The product itself is very good, but I can't give 5 starts when the delivery has no tracking, takes a month and a half, there are no clear deadlines when ordering, and once they give you a date it is not respected. Furthermore, it doesn't say it anywhere but without lift they won't deliver the product to your door.

I’ve been waiting for my Steelcase Gesture chair since September 18th. The delivery experience has been incredibly frustrating, primarily due to the delivery company, VIR by JP, which has been unprofessional and unreliable. When they first attempted delivery on October 9th, they refused to bring the chair up to my apartment, expecting me to retrieve it directly from the truck on the street, which I declined. Since then, I’ve been in touch with Steelcase, and while they have tried to help, the issue remains unresolved. After a month of back-and-forth, I finally agreed to pick up the chair from the truck, and we scheduled delivery for October 28th. I even took a day off work to be available. However, on that day, the delivery company called, asking me to prepare my chair for pickup, mistakenly thinking I was returning it instead of waiting for its initial delivery. Frustrated, I contacted Steelcase again, and we rescheduled for November 5th. Today, November 4th, I was informed that the delivery had been postponed once more to November 8th. I genuinely appreciate Steelcase's products, but until they address these issues with their delivery partner, I will not consider future purchases. Their support team has tried to assist, but communication has been slow, and ultimately, they’ve been unable to effectively manage this delivery company. If you want to avoid waiting months for a product, I would strongly advise reconsidering any purchase from Steelcase.

They chose to partner with the worst courrier I have ever encountered. They send you an SMS that your delivery can be planned with a link that doesn’t work. Then you have to call them by yourselves and the answer you get is “yeahh maybe we can deliver next week, but probably not”. I then asked Steelcase to cancel and refund my order, which they did very quickly. Unfortunately, the delivery company never seemed to understand the cancellation because they came to my doorstep 3 times and sent me an SMS every day to “pick up my return”. I have nothing to pick up because it was never delivered in the first place. I understand that this is not Steelcase’s doing, but they are the ones that chose to partner with this delivery company so they are in my opinion still responsible for it.

The Gesture chair is generally well-made and comfortable, but I encountered a problem with the seat height. The specifications state that the lowest seat height is 415 mm, but the chair does not adjust below 530 mm. This discrepancy significantly affects my comfort level, as I was relying on the specified adjustability. Other than this height issue, squeaking noises started after a while. The incorrect seat height as listed in the specs has made it so difficult for me to use the chair comfortably. -------------- Update: Returns have been accepted, and the refund process is complete. The support I’ve received has been outstanding, from customer service to brand assistance with their products. As a result, I’ve decided to update my rating.

The order was placed on August 25. 3 weeks was estimated delivery (Netherlands). The message was sent to phone to make an appointment. Only possibility for delivery was 3rd October which was 5 weeks plus from purchase date. It didn't bother me that much. I chose 3rd October. But I got a call that they will deliver earlier on 10th September. Reservation was made but no one showed up. A new appointment was made for 17th of September. No one showed up again. So I cancelled the order. The refund was done within 2 days which is why I gave 3 stars. After all that on 3rd of October orginal appointment date of system their delivery carrier showed up with chair even when order was cancelled. I refused the delivery. It's better to buy from one of their known dealer than steelcase them selves. Chairs are fantastic but Steelcase really need to fix personal order delivery system which is bad since 2 years of reviews I see here.

The carrier could never managed to deliver my product in the Netherlands. So I requested a refund and got the money back in two days.

----- Update ----- I have now received the chair and all is well. There was a bit of a communication issue with the shipping partner but in the end it worked out perfectly. The delivery driver was very friendly and pro active in his communication, he was in contact with me 2 hours before arrival and arrived exactly when he said he would. I have now assembled the chair and its everything I expected the chair to be. So if you order something and you are from the Netherlands, expect to have a bit of patience with the delivery process, or make it easy on yourself and find somebody who knows a bit of French. ------ old review ------ I'm sure the chairs are great, all the great reviews they are getting are clear enough. Its just to bad that i can't experience it because the shipping partner Steelcase uses is absolutely horrible. The shipping partner is Vir by Jr and they ignore emails. The telephone line is a tape that is only in french. And the phonenumber they provide in the communication they send to schedule a delivery apointment is no longer in service. If the chair is as good as the company's ability to pick a reliabe partner i am very worried about my investment. I will give it another week before i will just cancel the order all together.

I absolutely love the chair, it’s just as comfortable as it is pretty! I highly recommend it for a home office.

Actually, my review is 0. I haven’t received the chair I ordered on July 12th! It's been more than a month! The customer service is terrible, and the order status lacks updates. This is very, very, very disappointing. I don’t understand why I received a request to submit my review—how did you even dare to send me a reminder to fill it in?

Haven’t received the chair yet cuz it took 2 month to deliver

Gesture is overall a good chair, but I couldn't use it comfortably due to the height issue. The lowest seat height is written as 415 mm in the specs, however it doesn't go lower than 480 mm. I'd expect it to be adjustable according to the specs. Except that issue I was happy with the chair. Thanks to the customer service for their reaction for the resolution of the problem.