Exceptional Customer Service

Fast shipping, reliable service

Great prompt shipping and easy to reach if any enquiries

Exactly what I needed. Easy to install, secured the trampoline well.

Awesome service, friendly staff to deal with and super helpful with my request!

Easy peasy! No issues. Very smooth transaction from purchasing to delivery :)

Excellent quality and service

Shipping was quick & easy

This is the trampoline your kids will want.

Please, don't ever buy one of these trampolines!! The quality is beyond terrible. I have had one of these trampolines for 4 years and so far the mat covering the springs currently needs to be replaced for the second time already. The stitching for the zip on the net has disintegrated and had to be replaced. The straps that hold the sun shade on have all disintegrated from the sun and snapped, and this only gets used for 3 months of the year. The ladder went rusty and has been replaced. The first mat and ladder were warranty fortunately but now everything is at our cost including the net, on a 4 year old tramp. I habitually take the net right down if there is even a threat of strong wind as i have seen the clips at the top of the poles break off on other tramps. My sons are now 3 and 6, not exactly big teenagers. Seriously these are so so bad. If I can edit this later, I will come back and post photos. the thing looks 20 years old. The foam covers on the uprights are deteriorating. Everything is going rusty. All the clips inside the poles are rusting away. I wouldn't be able to dismantle this and move it if I tried. Do not buy!

Incredible service. Had an issue with one of the accessories and the team were happy to sort it quickly and efficiently.

Amazing!! Shipping was great arriving in 2 days. Customer service was amazing. I had an issue with just one of the lower poles. Customer service was able to send a replacement pole fast. I am really happy with this trampoline and the service I received.

The trampoline itself is fine, but getting all the correct parts was an unnecessarily long and frustrating process. Our order arrived incomplete, and every attempt to fix it resulted in more incorrect items being sent. What was meant to be a Christmas present for our twins couldn’t be used at all and dragged on for weeks. It was also very difficult to get hold of anyone — despite many calls, I only managed to get through like twice and had to rely on email, which made the whole process even longer. Customer service eventually resolved it after escalation, but the fulfilment and quality control really let the experience down. Product notes: • Slide is good • Meteor shower is overpriced and not worth it (basically a fancy hose attachment) • Basketball hoop is disappointing — only fits very small balls • I would have much preferred a zip entry option Honestly, if I had seen a review like this beforehand, I would have chosen another brand. I now wish I’d gone with Jumpflex . zip entry, better communication, and fewer headaches.

Hoop Doesn’t work with roof

Just all round great service and great products.

Fast shipping and user friendly site!

Shipping is excellent and very quick however Basketball hoop accessory broke within a week of arriving so am very disappointed with this purchase and am hoping to receive a reply to my review and replacement basketball hoop

Great

Very fast shipping ( especially on the busy Christmas time) Great quality trampoline and so easy to set up.

Assembled a week ago, net very saggy at the top