I have used Sonoma Lavender Companies products for years, love them. I usually buy at a local shop, but this time, the shop was out of what I needed. So I ordered directly with Sonoma Lavender Co. The order came within 2 days, super fast. I had ordered 3 eucalyptus oils but they sent lavender by accident. I emailed customer services, I got a response within hours, they apologized for sending the wrong scented oils, they are sending me the correct scent and said for me to keep the lavender oils and to enjoy! Wow! Now that's customer service. Shelli was amazing! As Shelli stated in my email with her, "who can't use a little lavender love right now" Love that! They have a customer for life now.