I’m extremely disappointed with my experience with @SnoozeAustralia and Futuresleep regarding my Madison Brooklyn Medium Queen mattress, purchased from Snooze Aspley (QLD) earlier this year. After only a few months, the mattress developed serious spring and support issues — it’s uneven and uncomfortable to sleep on. I raised a warranty claim, took a day off work for the inspection and pickup, and was told the mattress would be assessed and repaired. Yesterday, I received the mattress back, but the same problem still exists. It feels exactly the same as before — sagging, uneven, and clearly not the quality we paid for. Their report claims “no manufacturing fault”, yet they admit that they damaged and replaced the comfort layers during inspection, which makes the product even more questionable. To make matters worse, my wife is in postpartum recovery with our newborn, and this ongoing issue is seriously affecting her ability to rest properly. We trusted Snooze to provide a quality product for our family, and this has been nothing but stress and inconvenience. Under Australian Consumer Law, this is a major failure — the product is not fit for purpose, and we are legally entitled to a refund or replacement. Yet Snooze and Futuresleep are refusing to take responsibility. I’m calling on @SnoozeAustralia to do the right thing: ✅ Provide a proper resolution — refund or replacement. ✅ Stop dismissing customers when faults are clearly still present. ✅ Respect families who rely on your products for basic comfort and rest. This experience has been extremely disappointing, and I will be escalating this matter to the Queensland Office of Fair Trading if it’s not resolved promptly. Order details: Product: Madison Brooklyn Medium QS Purchase Date: 6 April 2025 Inspection Date: 12 November 2025 Location: Richlands QLD #SnoozeAustralia #Futuresleep #ConsumerRights #AustralianConsumerLaw #PostpartumCare #CustomerExperience #SnoozeAspley #ProductFault #QLDFairTrading

I have purchased an expensive bed that we cannot sleep on. It is a sealy Ultra Plush Mattress, but when delivered, it’s as hard as a rock . Too firm and uncomfortable. Was not offered any assistance when reported to store - complete waste of money. I have also noticed ads offering personal sleep assessment, I was not offer this even though I explained , I need a mattress to relieve pain and price was not a concern for me. Also the bed with that base, purchased together are not suitable as far too high , I can’t even touch the ground.

Purchase online through their website and it was a breeze. Was contacted by the team at snooze to arrange delivery date and time and it was a smooth process. It arrived on time and in great condition. Thank you

You will never ever find a more professional couple that here. Service was great knowledgeable on their stock. And loveliest people I have met there are nice people in this world. Keep up the great work and thanks for the experience and the friendly chat. .

Great customer service and quality and super comfortable mattress

Great service… warm service… flexible approachable staff.

Friendly, responsive Staff

Mo was just amazing. Helped us to choose right/best product within our budget.

Excellent! Order arrived quicker than expected and the delivery men were so helpful.

The guy in the store was very helpful when I was selecting the mattress, and making the purchase of the bed was easy. I was told it would arrive in 4 weeks time. When I'd heard nothing and time was getting close I rang the store to hear the bed had been delayed and it was still at least another 6 weeks away. It wasn't a problem but it would have been nice to be told. Delivery happened without a hitch and the men were quick to put the bed together for me.

Great service!

Happy at the moment but have only had it for 5 weeks but can't see why we won't continue to be very satisfied thank you

I love my new mattress it is so comfortable. I get a good night sleep every night. The bed has plenty of storage space for all my bed linen

When to pickup bed at store in Kotara were it was purchased, only to find out the warehouse for collection was 15mins back the way I had come, otherwise collection was easy and the staff loaded it into my vehicle

More info re construction would have been good.

Had a hiccup with my order. Went to shop. Excellent customer service

Customer service is excellant

Great service. Had a problem finding warehouse. Needs better signage.

Buy all by mattresses and bed from Snooze. Great customer service and quality bedding at a reasonable price.

Excellent!