The desk took a while to ship out, but customer service was nice.

Arrived quickly and overall great product. The way it was packaged also made the assembly easy.

Decent shipping, very easy assembly, good customer service, and most importantly, very pleased with the quality of the chair.

Easy to customize and order. Came quickly, well packaged, and with great instructions that made it so easy to put together.

Great shipping and handling, no damages to the integrity of the chair were found. High quality materials were used to build this chair.

Communication around when the chair would be actually ship could’ve been better at first. However, when I asked about it, the customer service rep was great.

Very helpful customer service.

excellent

Smooth transaction

Super easy to order, great shipping!

Took a bit for shipping but hey, transporting a big box from California to Tennessee takes time. The entire transaction went smoothly. I even called to verify some features on the Novo Home Edition. I would strongly recommend this company and product. Thank You !

Solid experience. This is my second time buying. Best quality for the money I've found so far. Customer service is there if you have any issues.

Smooth transaction and happy with my experience.

The customer service people did listen and helped to fix my chair effectively.

The chair got here a lot faster than expected. Thank you!

Great product, fast shipping, and easy assembly.

Easy to assemble, but most comfortable. I have tried a lot of chairs, but this one is the best. Worth more than its price.

Website is user friendly

Returning the chair will always cost $120+ in shipping, and the company will also take 20% away from what you paid for the chair for you to return it. If I returned the chair (which I decided against), I would have only made ~$116.80 back instead of the $296 I initially paid after paying for shipping and the return fee. The chair I had was not "high back" like it said - my hips constantly hurt when I sit in it because it leans too far back and does not keep my back upright. While it advertises itself on ergonomics, I did not receive that impression. Now I'm stuck with a chair I don't want because it was advertised poorly and returning it would be financially ridiculous (and for its price, it was not comfortable). I strongly advise against buying here. I was foolish enough to buy this, but at least smart enough to leave an honest and helpful review.

Everything was great and came as expected!