I initially purchased the wrong size drive, but their customer support team was able to send the correct and refund the difference in price! They were very prompt and helpful during the process.

I went to order a server, but made a mistake. I had frozen my credit card previously and forgotten (I don't use it much). The system rejected my card and stated that it was frozen. I embarrassingly called my bank and unfroze my card. Unfortunately, it seems I was red flagged in the system because of the failed transaction. The sales rep and I had been in constant contact at this point. The sales rep helped me complete the transaction, only to email me the next day that they had refunded it and that I would need to pay with a money transfer. I feel like I was called a scammer without it being said aloud. Instead of trying to verify me or ask if I had another card to try, I was told that they would only accept a money transfer.

Randy had me a quote in minutes, talked through my application, and filled in the gaps for my ignorance. I'll be back for my next server purchase, no question.

I have been purchasing servers from ServerMonkey and working with Randy Wheeler for several years. Over that time, I have purchased many servers, and every one of them has been reliable and rock solid. Randy is knowledgeable, responsive, and consistently provides excellent customer service. The entire purchasing process has always been smooth and straightforward. I highly recommend ServerMonkey and Randy Wheeler to anyone looking for dependable equipment and outstanding support. You can buy with complete confidence.

A contact in IT recommended I purchase refurb server from Server Monkey for a replacement to our existing server. The process of purchasing the server was super easy, shipping was fast, packaging was great, server arrived as expected and has been running for over 5 years. After being 5 years in with the server we needed an additional Microsoft license and Bryan in support was super helpful and get me quote in about 20 minutes. So awesome to deal with real people who know the hardware and license issues. I cannot recommend Server Monkey enough. If you need a new server consider Server Monkey. They're a great vendor.

I have bought from ServerMonkey a few times and each time it has been a great experience. I will continue to purchase from SM in the future!

thank you

very good

Moby Azubuko was both extremely helpful and professional yet personable. The drives are in use and working perfectly.

I'm a new Server Monkey customer. We were looking at a few other sites to order a refurbished server, but the process here is hard to beat. We received exceptional customer service, guidance, pricing considerations and savings opportunities, and a fantastic and reliable server. I will be using Server Monkey exclusively for my infrastructure needs. Shout out to Andrew Madrigal, you are an AMAZING representative!

Great service as usual. It would be nice to have the invoice available into the customer web account.

Great service as usual.

Both Brian and Charles were great, patient, and knowledgeable. Bryan with the initial troubleshooting and Charles with pinpointing and resolving the issues. Would absolutely recommend ServerMonkey not only for their great equipment pricing but also for the sales and support after the fact.

We've been working Paul Palazzolo for over a year, he's been a huge help when we've needed replacement gear. Very knowledgeable and a quick turnaround on quotes. Thanks Paul!

We received the order in time and all should good.

Everything I need is at Server Monkey. All hardware is clean and has a good price. The staff is nice and takes care of me. This is how it should be. Will order here a lot.

Great Service

I always reach out to Survey Monkey for requests that are typically urgent and requiring quick response. Our sales manager Randy Wheeler always pulls through and gets the parts and equipment needed to service our customers.

They had everything we requested with excellent and fast service.

We needed to order a server for our staging area and had the good fortune to have Randy Wheeler as our Sales Rep. With corporate challenges thrown into the process (from our side), someone less skilled in customer service might have been so less easy to work with. Randy never missed a beat. Easy going, accommodating, and very professional. I wish he could teach a CSR course, or at least, bottle it and sell it so others could learn or remember what Customer Service is supposed to be. Thank you!! p.s. The server is great, too!