We bought our unit three weeks ago, and when it came in the steam unit was broken already upon opening the box. We’ve been trying to get a new unit out here for the last three weeks with zero support we just keep getting answers that they are working on it. We apologize that tell us with no actual moving forward it took a week and a half just to get them to understand that we wanted a new one if I could put lower than one star, I would Still yet. They said they were going to ship it out a week ago. I responded again yesterday only to find out that apparently they don’t have units available so as soon as they get one available, they’re going to ship it out to us that is horrendous. How in the world does the company like this not have available steam units when that is the most important part of the sauna box without the steam unit, you cannot use it so we’ve been sitting for three weeks trying to use it and we can’t because they are not sending us a new sign box out. I’ve given them all the information they need. I’ve showed him the pictures , they got our sandbox unit out here within three days but yet they can’t get us a steam unit out here that is totally unacceptable and I’m probably gonna go to the Better Business Bureau with this company .

The bad Plastic stench hopefully will go away Cheap plastic connectors See through material amazing hold humidity Company short changed me on the extra towels I ordered Couldn't they just throw in the towel.... :) Does the job but a high price to pay

I can't write this on the product reviews because I don't want to sign up in order to do that so I will post here. I ordered my sauna box kit back in the middle of January, after my first package arrived I noticed I received 4 of the water chambers and thought oh well accidents happen and will have them ship out another kit. That was back at the end of February, received my "new kit" today and what do you know another water chamber! Looking forward for my refund and possibly another kit shipped out to me in 6 months, Please do not waste your money on this product from this company and look elsewhere.

Does anyone have a phone number for this company? Very hard to get ahold of.

I ordered my boyfriend the saunabox in mid November. We received it after Christmas and the steamer lid was cracked or almost looked melted. My boyfriend was so excited to try it as he has had a horrible cold. Since then I have emailed multiple times and no one responds to me ever! No # to call either. We don’t want a refund we just want a functioning saunabox!!

Received my sauna on 11/28. Had it setup within an hour--easy peasy just like they said. I used the sauna 4-5X per week for about 45 mins per. It takes at least 20+ mins to get hot enough inside the tent. On 12/19, after less than a month the heater broke. After corresponding with support (no phone for a reason) they informed me the heater units run on a 15 amp fuse and can blow out unexpectedly. They started my warranty claim the next day and promised to have it sent out soon. However, today is 1/3 and still nothing has been shipped. I understand that Xmas and New Years fell within my claim time but there was plenty of regular business days to get a replacement out the door. In fact, last correspondence with support they promised to have a unit out by end of the week -12/29. Nope, after another follow up email they said "please give us another 24-48 hrs to respond to your inquiry". I get it, things break but to continuously string me along is not good customer service. I wish I never purchased from here. Take the review how you will, just pray your unit doesn't break and take a month to get a replacement Sincerely, Regretful Customer

I received a box with broken pieces. It has been three weeks and SaunaBox has not sent out a replacement, and now they are ignoring my messages.

I bought the SauanBox 2 weeks ago, I used it 3 times before the steamer broke. I’ve been dealing with customer support for over a week and haven’t received a new one or responsive emails.

I've been looking around for a portable sauna and came across saunabox. Received mine and I'm blown away by the attention to detail. It gets intensely hot, I sweat buckets, and feel amazing after I get out. I've been using it for several weeks and noticed a massive difference in my overall mental and physical health. 10/10 recommend!

Slow replies but when answered was very helpful. Box arrived very damaged but product itself was fine.