Still waiting for a return label

The customer service people were very responsive

Loved the dress but didn’t fit right. Customer service was very helpful and am in the process of exchanging for a different size. Only issue is it took a few days to get the return label sent to me.

It is no wonder Theallet was the right arm of Azzedine Alaia. Her dresses are beautifully tailored and one feels exceptionally good in them. They are of a timeless elegance, incredibly chic as well as understated, thus they are timeless. I am an unconditional fan. Bravo

Count on Room 502 for timeless design and quality that will last years. The dress is well made, beautifully designed and the exceptional fabric drapes and flows the way you’d hope every dress fabric would. Seemingly only very lightly wrinkled post shipping. Amazing. This is my first Room 502 purchase but not my last. It is exciting to find a new store where the clothes match my expectations. Thank you.

The dresses look good.

Good

Very good

This is a great dress all around. Love it!

I purchase the Model 9 Zoe shirt dress in black in a size 6 and the dress was a little large. The styling and tailoring went far beyond my expectations and the attention to detail and the quality of the stitching was superb. Everything about this dress says high fashion while being understated and casual. I reluctantly exchanged the dress for a smaller size (I didn't have the heart to have it pulled apart by a local tailor) and it was exchanged without any difficulty. Customer service was most helpful! The new size 4 dress arrived and I'm in love. I am ordering it in another color (maybe 2 :-D).

I got everything I needed to my vacation in the South of France from room 502! Super luxe. Super feminine.

Dresses are impeccable; the attention to detail is unmatched. Client Concierge is amazing; kind, thoughtful, and knowledgeable. This is a wonderful company, that truly cares about the workmanship that goes into their clothing, and their interactions with their customers. Thank you!

Room 502 responded quickly to my questions and helped me with my order.

Toujours un service incroyable avec Steven. Est-ce un rêve ou une réalité?? Non c’est bien réel, quelqu’un me répond personnellement à moi. Ça vaut de l’or se sentir respecter ainsi. Longue vie à room502! Bravo 🎉

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Excellent service

Best service ever

Pricey, but not disappointed. Well made- delivery in a reasonable amount of time.

Coup de foudre pour l’immense talent de Sophie Theallet et son équipe. Room 502 m’a fait découvrir ce qu’est un vêtement de qualité, qui repose sur un savoir-faire maîtrisé, et ce, de la création à l’exécution en passant par un service à la clientèle impeccable. Un luxe accessible pour la vie de tous les jours qui est à révolutionner ma garde-robe! Porter des robes telles que la magnifique Anna, l’incontournable Zoé ou la très cool Véra est un bonheur pour le confort qu’elles procurent et le pouvoir qu’elles nous donnent! Merci à Room 502, j’ai hâte de voir (et d’essayer) la suite! ;)

The best present I ever did to my Wife !!!! Thank you