I ordered and sent a box of coffee for my daughter who attends school in Florida. I made a mistake and sent to the wrong address. When she went to the residence where it was delivered, they claimed they didn't know anything about it. I emailed Rook and explained the situation. Christina emailed me back right away and she could not have been more helpful. The issue was resolved and a new box was sent. Thanks Rook you guys are great!!!

Poor. See initial report on ordering in-store card.

Excellent customer service for online orders; GREAT coffee

Excellent coffee, it’s the only coffee we buy and they ship fast, everything you could ask for :)

Always 5 star customer service and super fast shipping.

Awesome product from an awesome company!

Kind quick and courteous! Best customer service I’ve ever experienced and quality coffee!

Always the best customer service!

Great selection, great coffee, rough pricing

Fast shipping, great coffee!

Amazing coffee!! We can always trust Rook to have the freshest coffee and the grind selection options are so perfect! This is the only place we order coffee from. And I love the rotating roasters picks!

They are friendly, honest, helpful, quick to respond and have great coffee.

Best beans around. Coffee we enjoy and we love the roaster’s picks. They always add a little change. Best customer service as well.

Service is great- usually ships within a day or two of ordering. Quality of product is extraordinary!

Wonderful!

All good

I changed my order before shipping and the order that was shipped was less than the original order. I was charged the original amount of the order - the actual order that was shipped was less than the original charged. I e-mailed support yesterday and as of yet I have not heard from them

awsome

Great quality, smart marketing. Try to get shipping cost down if at all possible. Cheers

Started drinking this after a friend (who doesn’t live near the cafe), tried it through another friends. Needless to say, I ordered four bottles of cold brew that same day!