Great customer service from Megan, the suits are immaculate and helped with a new size as I ordered the wrong size, would purchase from these guys again and recommend to anyone.

What a great company!I hired a 2 piece Tuxedo and shirt+accessory package from Rathbones Tailors for a black tie event. The website was very easy to navigate. The size guides were easy to understand and true to size as it turned out. The tuxedo arrived promptly on the day they said it would be delivered. The tuxedo itself was immaculate and fit like a glove. I felt a million quid in it. It all came in a suit bag, in a box with clear instructions on how to return it. The whole experience from start to finish was stress free and easy. All in all, 10/10.

Hired a morning suit for a wedding - best hire company I've used for wedding suits. The try on service was excellent - I would have ordered completely the wrong size otherwise. Next time I need to hire a suit I'll go to them again.

Needed a suit for an event last minute. Easy to order, delivered to my door, and then simply had it sent back. Good quality clothes, simple process, very helpful customer service. Highly recommended.

I recently had a great experience with Rathbones Tailor while renting a dinner suit for a special occasion. The quality of the suit was top-notch, and their service was impressive. They delivered ahead of the expected date, allowing extra time for any necessary adjustments. While my suit initially arrived without a return label, the customer service team handled my queries efficiently, with Megan being particularly helpful and understanding. Though the size wasn't perfect at first, a new size was quickly sent. Overall, Rathbones Tailor made the process smooth and stress-free. I would definitely recommend them for anyone in need of a special occasion suit.

Very helpful and professional throughout - saved us a sizing error that could have been very embarassing! Tuxedo bundles were excellent quality, rapid delivery and returns were straightforward. Would not hesitate recommend to anyone and will definitley be using again.

It's an amazing company. As long as you know your sizes, you can get a suit the next day!Free returns and customer service were top-notch! Shout out to Megan for the help.

Megan was incredibly, incredibly responsive and helpful both in the measuring / sizing process and in terms of organizing / changing deliveries etc. Wonderful experience!

Great quality dinner suit and excellent service. I used Rathbones Tailor for an additional wedding suit last month for my brother, and the delivery service and rental length worked perfectly for the occasion. The size wasn't quite right, but a new size was sent straight away with plenty of time before the event, Megan was very helpful and friendly throughout, as part of the customer service team. Would definitely recommend using Rathbones if wanting to hire a special suit for a wedding, the races or other occasions.

From beginning to end, my experience with Megan and Rathbones Tailors was exceptional! The online order process was simple, the communication was fantastic, the suit was perfect and excellent quality, and the return process was extremely easy. I could not have been happier with my experience with this company and would HIGHLY recommend them!

Having been consistently unimpressed by MOSS when hiring for previous events, I decided to search out alternatives and came across Rathbones. I was immediately impressed by the quality of the photos online and range of options available, albeit I remained somewhat sceptical about it being an online only business. From the moment I placed the order Rathbones over-delivered in terms of their communication, delivery times and quality of the suit. The team that manage the communications are excellent - very quick responses and with a real understanding of your order. I would HIGHLY RECOMMEND Rathbones and am very pleased that I won’t have to suffer MOSS again!

I needed some kilt accessories for my wedding and Rathbones Tailor were beyond helpful. They were incredibly flexible and patient in helping me build a bespoke order. The process was simple and clear and the communication was prompt and responsive. The order was good value and the delivery was great. Good hire time and easy to return. Faultless. Order with confidence.

They delivered an excellent service and great tuxedo. The customer service was great too in that Megan responded quickly and was able to answer my queries thoroughly. Will 100% use again

Although a postal mishap occurred and I never ended up receiving the suit, through no fault of Rathbones. . . . . I wanted to give a big thank you to Megan for the customer service I received throughout the whole process. Clear and speedy communication throughout. Very helpful. Great experience.

So much better than Moss Bros! The suits are great, they arrived early and the staff are beyond helpful: when I had a problem they overnighted me replacements without question. Would give six stars if I could and will definitely use again when I have the need.

Date of experience:01 May 2024

First Class customer service, extremely friendly and helpful. Very accommodating, suit was great, came really quickly easy to return. Pleasure to find such a great company and I would highly recommend them to anyone.

Just great! The process beginning to end was simple and easy, with excellent customer service that was friendly, supportive and informative.

Highly Recommend from start to finishThroughout the whole process, Rathbones has been great. From initial emails answering all my questions through to the quality of suits and how easy it was to organise especially for hiring lots of suits to lots of addresses. Customer Service was exceptional - Incredibly responsive and helpful. Thanks a lot Megan. Highly recommend

Highly recommend hiring from Rathbones Tailor - the customer service, quality of suits, and ease of the whole process was one of the highlights of organising our wedding. Megan was incredible responsive and helpful throughout the process, from suit sizes, changes of items, delivery, return, she was great! Definitely recommend for your next event! The quality of the suits were amazing too!