The bike is fine and I am ultimately pleased with it, but the service provided for the delivery to home was very poor: *None of the protective packaging was used *The video instructions did not include all of the assembly options (e. g. attaching a quick release wheel) *Neither the video or written instructions explained how to index gears (which was something I was not expecting to have to do) *When I contacted customer services to explain there was a piece missing and my gears were making a funny noise I was initially told to look in the box and take my bike to a bike shop to get the gears indexed. *I still haven't received a replacement piece (only minor-handlebar cap, but when you have paid this much for a bike you expect to get all the pieces). So although the bike is good I would not recommend it unless you can get it professionally assembled.

Lack of communication with order updates but bike came quickly after a nudge.

FANTASTIC QUALITY, PERFECT SERVICE

Fast delivery and excellent customer service

Very good delivery they even brought it inside for us

All aspects great, no issues at all.

Love it! Best fun ever!

EXCELLENT from start to finish, including delivery. Thank you

Prompt delivery. Shout out delivery guy who was trying to get a massive box delivered to the 3rd floor cause it wouldn't fit in a lift.

I spent some time researching e-bikes before choosing the Raleigh Motus Tour with Hub Gears and very good spec - I wanted a European made bike, not a Chinese one which wouldn't last. My husband and I are enjoying our bikes and have been on a number of excursions and the bikes have performed brilliantly. Raleigh were very helpful and responded quickly when one bike turned up and the other didn't and sorted it out with the couriers. The website is clear and easy to use and to order from.

Packaged well. Delivered on time, but not safe to ride despite being assembled and checked by a Raleigh engineer prior to dispatch as many basic setup steps on the tick sheet had not been completed despite a tick to say they had. Great bike though.

Bike great. Purchasing experience not so, no tools, not even a cheap 15mm pedal spanner. Online videos all mention you supply tools, I didn’t get anything to put the bike together or any info on how to complete its setup. Fast delivery, but overall disappointed in the experience.

Service was great.

Brilliant, can't fault the service

Delivered quickly, the bike needs building at home which was straightforward. The components were very well wrapped to prevent scratches inside the box. .

Arrived well packaged and delivered within 48 hours of purchase great service

Brilliant bike

Very good, pleased with the purchase

First class product. Fast delivery and excellent packaging.

Fast delivery, came very well packed.