I have been struggling with a return since January (it's now May). First they said they would provide a replacement pair of pants (because of broken zipper), weeks passed without receiving it. Then when I contacted them again, they sent another pair, but it was the wrong pants. Now I'm told I have to re-order (and pay for) the pants I want and they will pay me back...how can I trust that will happen, based on experience to date? It seems maybe Rafaella is trying to run their customer service via AI - ridiculous errors that don't acknowledge prior communications. Very ineffective and frustrating!

Good

The black linen shirt was amazing

The process is so easy. I really like I can choose a greener alternative to get products delivered from Rafaella.

Very pleased.

Excellent quality!

Happy with the styles available for plus size women.

Great pants! You can dress them up or down depending on the look you want.

I buy quite a bit from Rafaella

The site is easy to navigate.

Pleased with my purchases, mailed in a timely fashion.

WOW! I’m impressed with all of my purchases. Excellent selection and quality. Thank you!

Love your clothes especially the curvey fit pants. Even though I have to shorten them. Would love to see petite short offered

Rafaella is the best!! I’ll be back for more!! ❤️

great clothes

Did OK. Some problem trying to track order.

Excellent!

Shipped on time. No issues

Great site for pants

fit was good great quality fabric and perfect length