excellent customer service

Love, love, LOVE my new boots! These (like all Rachel Simpson's) are super comfortable and the perfect height. I love how considered the design feels, and particularly enjoy how sturdy the zip feels. Another wardrobe win from Rachel Simpson, who has become my favourite shoe brand. You always know you are buying quality and style when you buy RS!

Great service when I needed to try a smaller size but the system wouldn’t let me order. Shoes arrived fast, well wrapped and my return was refunded quickly.

Amazing service and the most incredibly beautiful and comfortable shoes thank you so much

Beautiful and comfortable shoes. I cannot wait to wear them at my wedding and beyond. They're very soft and I think they'll remain comfortable all day (I haven't worn them outside of my house yet). I am a size 5. 5 and went for the 5 after reading about sizing down. There is a little room at the back but it's barely noticeable and a size 4 would have been too tight. I had some issues with ordering because I was told that they actually didn't have the shoes to send me but customer service was really great and they helped to source the shoes from the EU warehouse so that I would receive them in time for my wedding. I really appreciate that.

Really good quality shoes. Wife loves them

Beautiful comfortable shoe. Exactly what I needed. Very elegant

Beautiful shoes, very comfy. Delivery was super quick! I ended up returning them as I’d bought a few pairs from Rachel Simpson to try with my wedding dress. Couldn’t keep them all.

The shoes are beautiful and the customer service was amazing, a great help for buying it in the US!

great service and timely delivery.

Speedy delivery, shoes arrived and are absolutely beautiful! I bought two sizes just in case but my normal size was spot on. I haven't worn them for long as they're for a special day, but I've been obsessing over them for weeks and so glad I went for it!

Beautiful shoes-perfect for my wedding. . comfortable and elegant Customer service was excellent (first pair were slightly on the small size) larger size arrived promptly and are perfect-thank you

I purchased these shoes to wear on my wedding day and they are simply stunning. Not only do they look beautiful but they also feel comfortable to wear.

The most gorgeous heels - super comfy and I love the style. They were very admired the first time I wore them by so many people. The leopard bow is so cool and I love the contrast with the black and gold strap. Perfect dressed up with jeans or with a dress, I'm now thinking about the red pair! Fab customer service too.

An Exceptionally Smooth Transaction

Quick shipping . Wrapped beautifully

Great service

Delivery was very quick, and I experienced no issues with the purchase. Really happy with the shoes too.

Great, all very easy to order and quick delivery. Shoes boxes beautifully!

Everything was very smooth. Thank you