Tiles arrived on 3rd day of waiting in …. Smashed … delivery driver LITERALLY dropped them off and went without even knocking on door… No signature etc🤬 Customer service awful…. Just don’t seem bothered about delays and office closed @ 4pm when telephone message says office hours until 5pm to report damage Now got to wait until after the weekend to try and resolve/ cancel order/ get refund Avoid this company like the plague!!!

I ordered a sample tile it was just as it appeared online so I placed an order. The tiles arrived and I opened a box to inspect whilst still on the delivery pallet. They were totally different from the original the colour, the finish and pattern it was as if it was a poor copy of the original. Unacceptable and disappointing delivery not accepted and returned with the driver. That was a cost of £40 delivery charges lost a job that was planned now scrapped and an elongated wait for my refund we I have still not recieved. Not a good experience all round would not deal with again after this experience.

Ordered and paid for tiles to be delivered next day. I was then informed they wouldn’t be delivered for over a month. No compensation offered on a new order of tiles and I had to compromise on the tiles chosen due to time constraints. Try and find tiles else where

Ordered tiles to be delivered next day. Called on the same day of ordering and shared that it was important to us that they get there and if not could they call me back and tell me as I would cancel the order. The person I spoke to me assured me they would be ready for dispatch so would be out in the van the next day and because I had paid the for speedy delivery they would be there in time. I received a message the next day after waiting in all day, saying they would arrive 5 days later. Meanwhile the tiler is on site the day after and charged for a day of work because he could not complete the job.

The samples arrived all shattered

After purchasing tiles we thought we’d love our tiler later advised us that they were of poor quality and he would not work with them. We reached out to customer service who refused to help us with the cost of a return, leaving us with unusable tiles and an extremely costly return. We would sadly not recommend using this company. Prompt replies but not understanding at all.

Prompt delivery no issues tiles look beautiful

I had high hopes for this company at first but I have been left extremely disappointed for many reasons. I chose the delivery of my tiles to coincide with a holiday as I have a toddler and wanted the work to be complete with the least disruption possible. -unable to meet initial expected delivery date (3rd June - ordered 30th May) - chose 2 alternative tiles which they could then not provide either. - was told new tiles were expected early the next week. I was already abroad and had no choice but to wait. - I had to chase up communications (while on holiday) and communicate this all to my contractor who was waiting to do the work. - 8 days after the order was expected on the 11th June I had to swap to a tile I didn’t want as that was all they had. My contractor could not wait any longer and this was costing me money. - the new tiles I had picked arrived with broken and chipped corners. Initially communication was good offering a 10% discount but now I have paid MORE than retailing on the website for the tiles I did not want (which some are unusable of) and I have not had a response about a refund of the difference from the original higher price tile. The situation regarding late delivery and unavailable tiles has been disappointing but the lack of communication generally and now around my paying for the higher price tile when receiving a lower price tile (after the additional costs for the project being elongated by a week and a half) has left me feeling very frustrated. I wish I had used the supplier recommended by my contractor.

Delivery cancelled same day last week, rescheduled for following week and never turned up. Call centre closed can’t speak to anyone. Where is it? And why do I keep having to take time off work for you to not do what you’ve been paid to do

2 boxes of porcelain tiles were delivered yesterday. 8/12 broken. Poorly wrapped and not protected for transport. Earliest replacement being offered for delivery on Monday. AND the website says tiles are 10. 1cm thick and they're only 6mm. This has messed up floor levels on the rest of the project completely.

As a DIYer, I initially underestimated the time required for my tiling project and had to cancel my order. The store handled the cancellation and refund seamlessly. I will definitely use them again when the project is back on track and can recommend Porcelain Superstore to others.

I selected a specific delivery date when placing the order, but was later contacted and told it would arrive three days later than planned. I explained how important it was for the parcel to arrive on the date, and then confirmed the later date on both email and phone. On the delayed scheduled delivery day (I’d had to rearrange my work schedule to wait in for this!) I called again to confirm, yet nothing arrived. When I contacted them afterwards, I was ignored, and the parcel then appeared unexpectedly the following day. I haven’t yet received any response from Sam regarding my concerns or any form of apology for the inconvenience!

Genuinely excellent service. Delivered to Scotland in 24 hours, and great product. I really recommend these guys. Thanks!

Absolutely love my tiles from Porcelain Superstore. I get compliments from literally everyone who sees my new bathroom floor. The Tropez Mint Patterned tiles I got are gorgeous and unique and were great value for money. The tiles came expertly wrapped so there wasn’t a single broken tile unlike my order from Topps.

Samples were so small couldn’t make a judgement

All perfect,thank you.

Great company, good selection of tiles, good quality and fast delivery of samples and tiles! Thanks for an excellent service, C Mellors

Great service. Prompt and efficient

Beautiful tiles, really set off my fireplace.

Excellent quality and variety of colours, a pleasure to deal with.