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      Site reviews

      How we present the reviews
      Anonymous user
      Ellen F.
      Verified Buyer
      5 out of 5 stars

      Finally! A perfect travel purse

      I am heading overseas in May and have been searching for the perfect travel purse. Finally found it in the City Purse. Love all the zippered pockets, including the one that my passport fits into. The wide straps make this a great crossover purse and the included coin/money purse makes foreign currency easily accessible. I got the orange color which goes great with my bright yellow raincoat. Totally pleased with everything, including the great sales price.

      FEB 28, 2026
      Anonymous user
      Sue
      Verified Buyer
      5 out of 5 stars

      Love my Cherry Red Croc Bag

      I recently received my City Bag in Berry Red Croc. It's gorgeous and the exact right size. I can find and remove items without them all falling out. I also have a leather City Bag in the lime green color I carried all summer. I wish the Croc leather was a little softer so that it opens further when unzipped. . . like your regular leather bag. But that's just a personal preference. I love this bag and the color is stunning.

      OCT 22, 2025
      Anonymous user
      Lisa
      Verified Buyer
      4 out of 5 stars

      Beautiful Bag

      Just received my Original Bag in the Stone colour. Good quality and well-made. Perfect size for me. Thought the colour was going to be a bit lighter. It's more of a taupe/grey. Still a beautiful bag.

      MAY 9, 2025
      Anonymous user
      Jane R.
      Verified Buyer
      5 out of 5 stars

      The Best

      I ordered the Mayfair Plus at the end of December the Leather is out of this world I ordered in Sage its lovely. I just recently ordered Slate Blue on qvc special . I hope that is the same. I would of like the Light Grey but there all sold out now. I will be ordering more I come home every year but know pom pom london is the best so glad I found your company.

      FEB 17, 2025
      Anonymous user
      Michelle G.
      5 out of 5 stars

      Faulty Replacement - Excellent Service

      My children bought me a beautiful personalised Pom Pom cross body bag for Mothers day that I have used a number of times since. Sadly the zip was slightly faulty so I stopped using it. As I liked the product so much, I wrote to Pom Pom via WhatsApp to advise of the issue. I sent photos and was advised a replacement bag would be dispatched. This was Tuesday and I received the exact replacement bag on Saturday. Excellent service on a product that I love and will be able to continue to use. Thank you very much :)

      AUG 24, 2024
      Anonymous user
      Sarah S.
      2 out of 5 stars

      Not worth the price

      I recently bought a Mayfair Bag in slate blue. I live in Canada and the package arrived quickly, which was good; however, I am less than happy with the quality of the purse for the price I paid. The leather is decent but the zippers and purse lining appear cheap; the purse does not meet my expectations based on all of the reviews that I read.

      AUG 20, 2024
      Anonymous user
      Mandy C.
      5 out of 5 stars

      The best cross body bag ever!

      I ordered the black Mayfair Plus and it is perfect! Love the feel & smell of the leather. It is perfect for every day use. The free tennis ball key ring is a nice touch. Love it! One happy lady.

      JUN 20, 2024
      Anonymous user
      Deena
      5 out of 5 stars

      City bag & Excellent customer service

      I ordered the city bag as a gift for my sister’s birthday, once the bag had arrived with the two free straps I realised the coin purse was missing this was an error on my part as I didn’t order correctly. I sent a WhatsApp message to Pom Pom help and the response was amazing not only did they agree to send out the coin purse free of charge they sent me a link to do it directly, customer service went above and beyond in my opinion. The city bag is so lovely I can’t wait to see if my sister is as happy with it as me. I will definitely be using Pom Pom London again.

      APR 30, 2024
      Anonymous user
      Bethany R.
      5 out of 5 stars

      WOW!!!!

      WOW, what more can I say. I'll be honest i don't tend to spend much money on bags. However i came across this company on Facebook advert i was little nervous as i don't know anyone else with a Pom Pom London. I ordered the Tan Mayfair plus in tan with 2 straps and initials and i LOVE IT!!! There's so much more space than i thought they're would be. I really want another for my honeymoon in June. Its so well made love the straps, the coin purse will come in handy as you can tell I'm obsessed. Catch me having draws full... oh and it came really quick too!!

      APR 8, 2024
      Anonymous user
      Stephanie M.
      5 out of 5 stars

      Westminister Bag

      Just what I needed great bag and very versatile.

      MAR 13, 2024
      Anonymous user
      japerriello
      1 out of 5 stars

      Poor customer service

      I hate to write this because I loved my Pom Pom bag. The zipper broke I reached out to customer service and was told they could not replace. And would give me 20% and a free strap instead. When I went on their site this was the current offer for all customers. VERY DISAPOINTED. Will never buy from the site/business again

      FEB 9, 2024
      Anonymous user
      Lisa H.
      4 out of 5 stars

      Love my new bag but...

      I've just received my first Pompom Mayfair in grey suede which is such a useful size and it has the right amount of compartments too. I hate scrabbling around in one big cavernous void. However, I am not a wearer of gold, and I would love to see more bags with silver coloured furniture. It's a personal thing, but I see it everywhere and I find it too showy. Also, the website would be perfect if we could see the bag and strap combos online. Luckily, I seem to have made a very good guess!

      FEB 3, 2024
      Anonymous user
      Norma
      2 out of 5 stars

      Color was not what I thought I ordered

      I ordered the Stone color which looks more white online, but when it arrived is an ugly gray color. I can return it if I pay $27 to ship it back, which is crazy. I don't know if they sent the wrong color or if the stone is actually a gray color.

      FEB 2, 2024
      Anonymous user
      Veronica
      5 out of 5 stars

      Excellent

      Lovely bag and excellent responsive customer service.

      JAN 27, 2024
      Anonymous user
      Monique K.
      5 out of 5 stars

      Plus City Bag and so much more

      I am so happy with the various PomPom crossover bags I ordered this past year and now. Delivery within England very quick, and yesterday I received my latest bag in Qatar. Fantastic service by this small team, and quality of each bag is excellent. Love the variety of straps to change each bag to create a different style too. What really impresses me is the behind the scenes extra attentive service via WA and Email. Can't wait for the new summer colors.

      JAN 25, 2024
      Anonymous user
      Traci S.
      5 out of 5 stars

      Fantastic quality

      Just received the Mayfair Plus in plum. Leather is very soft, high quality hardware and easy to slide zippers. Nothing like genuine leather. Roomier than it looks, perfect to use on weekends. Holds a lot. The extra straps are great, will work with other purses too. I’m so impressed I ordered the Mayfair plus in black too.

      JAN 24, 2024
      Anonymous user
      Shirley P.
      5 out of 5 stars

      Love my Mayfair Plus

      💞🌹I am absolutely crazy about my punch pink pompomlondon purse! Perfect size for all my essentials but not too big! Lots of pockets and the color is gorgeous! Really classy and has beautiful zipper hardware, closes with a zipper so very secure and the crossbody straps! Wow! I received 3 different color and design crossbody straps for free. If you need a purse, this purse is so pretty. I predict it will be so popular they will sell out! The reviews are amazing by actual purchasers, including me. ☘️💚🌹💞🤗🥰

      JAN 20, 2024
      Anonymous user
      Lyn
      5 out of 5 stars

      Lyn Mc

      LOVE IT LOVE IT....Received my Pom Pom London City Bag Patent Croc Black today, OMG I love it, the leather is so soft and the size is perfect, will definitely be purchasing more, thank you for creating such a beautiful product. I live in Australia and delivery was very prompt.

      JAN 10, 2024
      Anonymous user
      Sarah E.
      5 out of 5 stars

      Just love my Mayfair

      I purchased a tan Mayfair bag last September and I love it. I use it every day and couldn't be without it. I have a similar style and size bag with a much heftier price tag, but the Pom Pom Mayfair eclipses it totally. I so love the Pom Pom London range that I purchased one for my mum for her birthday on the strength of my loving my own so much AND I've just benefited from the Winter Sale and purchased a gorgeous yellow City bag! One in each colour/ for every outfit... now there's thought! Thank you for coming into my life Pom Pom London!

      JAN 3, 2024
      Anonymous user
      Cindy A.
      5 out of 5 stars

      Love this bag!

      Ordered the City plus in the vintage green with the two free straps. Love the shape, the leather is gorgeous and all my slg’s fit perfectly. I have a large collection of luxury bags and wanted something simple, well made and reasonably priced. I ordered another city plus today in latte along with two straps, free again. So happy I found this brand!

      DEC 9, 2023
      123
      Brand logo placeholder

      http://pompomlondon.com

      clothing,fashion & accessories
      4.8
      |
      6,459
      Visit online store
      Brand logo placeholder

      http://pompomlondon.com

      clothing,fashion & accessories
      4.8
      |
      6,459
      Visit online store
      4.8
      4.8 out of 5 stars
      Based on 6459 reviews
      5
      5815
      4
      336
      3
      156
      2
      73
      1
      79
      Ratings distribution data table
      StarsCount
      55815
      4336
      3156
      273
      179
      Total6459

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