I have probably purchased over 100 bags from this company. Some gifts for people but mostly for myself. The leather is lovely and soft but still stands up to every day use. The packaging is great and so convenient that you get a dust bag for every bag. The options in colors is fantastic - always something new each season. The return policy is fantastic. If the bag is not what you wanted it is very easy to return or exchange for something else as long as you are with in the proper time lines. I would definitely recommend this company.

While I like the bag, and shipping was extremely fast, I was disappointed to find that I didn't receive the two free straps as advertised in the email I received prior to placing my order.

Be careful buying from this company as they are blocking my request for a refund even though I have tried applying well within he entitled time frame. They blocked my application saying it was past the eligible date while it clearly wasn't and still isn't. I have sent 4 emails but no response. Very disappointing to say the least and will take this further. BE AWARE!!!!!! Dodgy!!!!!

I had an Original bag as a gift. Have hardly used it and the stitching has broken, so that I can no longer put a strap on The company are not willing to accept that it is due to poor quality manufacture even though out of warrenty. They should be accepting that their quality is not good enough for the price

SITE MUSST BE OVERLOADED! GET ALL THE WAY TO CHECKOUT ONLY TO BE TOLD PURSE IS NOT AVAILABLE. TRIED TO ORDER (2) - IMPOSSIBLE TO ORDER 2 SETS OF FREE GIFTS AS WELL.

I am heading overseas in May and have been searching for the perfect travel purse. Finally found it in the City Purse. Love all the zippered pockets, including the one that my passport fits into. The wide straps make this a great crossover purse and the included coin/money purse makes foreign currency easily accessible. I got the orange color which goes great with my bright yellow raincoat. Totally pleased with everything, including the great sales price.

I recently received my City Bag in Berry Red Croc. It's gorgeous and the exact right size. I can find and remove items without them all falling out. I also have a leather City Bag in the lime green color I carried all summer. I wish the Croc leather was a little softer so that it opens further when unzipped. . . like your regular leather bag. But that's just a personal preference. I love this bag and the color is stunning.

Just received my Original Bag in the Stone colour. Good quality and well-made. Perfect size for me. Thought the colour was going to be a bit lighter. It's more of a taupe/grey. Still a beautiful bag.

I ordered the Mayfair Plus at the end of December the Leather is out of this world I ordered in Sage its lovely. I just recently ordered Slate Blue on qvc special . I hope that is the same. I would of like the Light Grey but there all sold out now. I will be ordering more I come home every year but know pom pom london is the best so glad I found your company.

My children bought me a beautiful personalised Pom Pom cross body bag for Mothers day that I have used a number of times since. Sadly the zip was slightly faulty so I stopped using it. As I liked the product so much, I wrote to Pom Pom via WhatsApp to advise of the issue. I sent photos and was advised a replacement bag would be dispatched. This was Tuesday and I received the exact replacement bag on Saturday. Excellent service on a product that I love and will be able to continue to use. Thank you very much :)

I recently bought a Mayfair Bag in slate blue. I live in Canada and the package arrived quickly, which was good; however, I am less than happy with the quality of the purse for the price I paid. The leather is decent but the zippers and purse lining appear cheap; the purse does not meet my expectations based on all of the reviews that I read.

I ordered the black Mayfair Plus and it is perfect! Love the feel & smell of the leather. It is perfect for every day use. The free tennis ball key ring is a nice touch. Love it! One happy lady.

I ordered the city bag as a gift for my sister’s birthday, once the bag had arrived with the two free straps I realised the coin purse was missing this was an error on my part as I didn’t order correctly. I sent a WhatsApp message to Pom Pom help and the response was amazing not only did they agree to send out the coin purse free of charge they sent me a link to do it directly, customer service went above and beyond in my opinion. The city bag is so lovely I can’t wait to see if my sister is as happy with it as me. I will definitely be using Pom Pom London again.

WOW, what more can I say. I'll be honest i don't tend to spend much money on bags. However i came across this company on Facebook advert i was little nervous as i don't know anyone else with a Pom Pom London. I ordered the Tan Mayfair plus in tan with 2 straps and initials and i LOVE IT!!! There's so much more space than i thought they're would be. I really want another for my honeymoon in June. Its so well made love the straps, the coin purse will come in handy as you can tell I'm obsessed. Catch me having draws full... oh and it came really quick too!!

Just what I needed great bag and very versatile.

I hate to write this because I loved my Pom Pom bag. The zipper broke I reached out to customer service and was told they could not replace. And would give me 20% and a free strap instead. When I went on their site this was the current offer for all customers. VERY DISAPOINTED. Will never buy from the site/business again

I've just received my first Pompom Mayfair in grey suede which is such a useful size and it has the right amount of compartments too. I hate scrabbling around in one big cavernous void. However, I am not a wearer of gold, and I would love to see more bags with silver coloured furniture. It's a personal thing, but I see it everywhere and I find it too showy. Also, the website would be perfect if we could see the bag and strap combos online. Luckily, I seem to have made a very good guess!

I ordered the Stone color which looks more white online, but when it arrived is an ugly gray color. I can return it if I pay $27 to ship it back, which is crazy. I don't know if they sent the wrong color or if the stone is actually a gray color.

Lovely bag and excellent responsive customer service.

I am so happy with the various PomPom crossover bags I ordered this past year and now. Delivery within England very quick, and yesterday I received my latest bag in Qatar. Fantastic service by this small team, and quality of each bag is excellent. Love the variety of straps to change each bag to create a different style too. What really impresses me is the behind the scenes extra attentive service via WA and Email. Can't wait for the new summer colors.