Juan was super and got me back on track with replacement equipment since they don't service the units.

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From other reviews, I discovered that the cable from the Owl to the PC is often the cause of problems such as we have been having with our equipment from the onset. I was glad to be able to purchase an Owl-approved replacement cable and will see if it helps.

I've seen way to many Owl ads after buying, haha

I already wrote a review before I got to this page. Now I’m being asked again!

Great product

The cables were great, excellent video quality

Easy to get a replacement.

I worked with Michael Malab on a support issue ,and he was great. After emails back and forth to get the right information, he had a resolution for me. I really appreciated his help!

Great service and prompt delivery.

First time user. Impressed. Easy set-up and use.

It's Wonderful!

Once set up and understanding how it interacts with the TV camera bar and the owl base unit , it works OK. Disapointing that the HDMI in and out ports on the unit are not ready for use yet, as this is a main part of connecting a computer to a screen this should be a working function straight away. Also no audio input jack plug , so couldn't use it for sound, maybe I have set up something wrong. The image quality is not as good as I expected for such an expensive piece of equipment, using a Gopro as a web cam or Logi cameras produced better quality. On the whole not a bad product but feel its a bit experimental and a prototype product that will either be upgraded by firmware updates or even replaced very quickly by a newer version.

Shipping could have been faster. The technical documentation is good but limited. The Owl bar is luckily plug & play but it would be helpful to have resources sharing best practices and best hardware to use with the owl bar. In our initial tests, the Owl Bar was extremely laggy with a laptop. Once we tested with our dedicated PC it was an extremely smooth experience, but that initial experience could have caused concern/return. Overall happy with the product and would recommend but still room for improvement.

I needed to place a tax exempt order for my business and customer service promptly assisted me with getting it completed. The website was clean and well organized, making it very easy to find exactly what I was looking for. My package arrived within two days and while I wish there was a bit more substance in the tracking information, it was still fairly easy to know when I should expect it.

Helpful and courteous staff, quick shipping!

arrived fast and works well.

This cable works well for Mac users. However, the information about it should be included in set-up instructions from OwlLabs.

Smooth and problem-free.

Very quickly resolved an issue when UPS returned our order after trying to deliver it on Saturday (we are open Monday-Friday). I notified Owl Labs and in two days, had my replacement order delivered to my home address.