Best customer service

Love them but lost them in a short time while working an event. Someone else must’ve loved them more 🫠 A new deep discount code like what was sent out in August would be sick right about now 🤣

OTIS sunglasses are the best; beautiful packaging, Xtremely fast shipping FREE of charges; communication is topnotch, I had issues that were quickly resolved . Overall exellent service from both team OTIS USA & AUS. Thank you. Jackie

I’ve reached out twice to process a return, I would like an exchange, but nobody has contacted me despite my return inquiry.

Everything was great from order to delivery and especially fit and function!

shipping was fast and easy

I’m on my 8th pair, they only last a few weeks before they will stretch out and not fit your face. They also are difficult to order online as they will come in different colors than what is shown and they won’t tell you that. Otis replaced one pair that broke which was kind of them, but they are overpriced for how weak the frames are.

I already own the turtoise one and ordered the Grey lenses ones but they were broken when it arrived. I sadly had to return them. Excellent service & communicarion from Otis USA & the refund was immediate. I am very grateful. Looking for a grey lenses Flint now.

Otis is amazing. Buy the glasses.

wanted to replace rambler reflects and got these much bigger glasses

Excellent glasses! Worth the price

Easy order, took about a week to arrive. Nice packaging and very happy with the glasses

Shipped very quickly, no complaints.

Great fast service and good price

Didn't realize can't exchange anything bought at a discounted promotional price. Possibly it said that somewhere but I guess it wasn't prominent to the point I noticed before buying. Buying glasses online, you can't try them to see the fit on your face ahead of time so I think being able to exchange (even if not return) is important. Now I have a pair that doesn't really fit me right and I don't want to eat the cost and buy the one that would, though I like the Otis glasses in general. Don't think I received an explanation/reply when trying to submit for exchange, but from what I gather when I read the fine print where you submit returns, it says returns only, not exchanges and no returns on discounted items so I guess that's why.

I love this brand is my favorite The last glasses lasted me forever 3 years with no scratches Now I got my second pair, I love the material. I am an Esthetician. I've been recommending my clients to get this brand.

Absolutely zero customer service as far as I can tell. I can’t get a hold of anyone

Love the high-quality of the frame and the lense. They feel & look 2-3x more than what they cost

Great looking glasses, well built and the width is great for my head shape/size. Unfortunately, the glasses won’t stay on the ridge of my nose and slip with the smallest bit of condensation/sweat. Didn’t have that issue with my raybans

GOOD